Conversations from The EDGE: Treating the IT Ecosystem as an Actual Ecosystem

October 21, 2019
Sean Heath

 

The process of integrating new systems into existing ecosystems is detailed, by its very nature. On today’s installment of Service Logic’s Conversations from The EDGE, host Sean Heath spoke with Greg Crumpton and StrategITcom’s Carrie Goetz  to discuss the nature of an IT ecosystem and the challenges that present themselves during these implementations.

“I think ‘ecosystems’ is really sort of an oxymoron, right? We know that it’s an ecosystem, but people don’t treat it that way. Budgets are still very much siloed. There’s still kind of a component where Facilities does their thing and IT does their thing, but nobody really treats it as a cohesive ecosystem,” Goetz said.

One of the biggest keys to success, according to Crumpton, is getting everyone on the same page as early as possible.

“You want to be there for that first conversation, so that you start setting expectations early, and you’re also, while you’re explaining those expectations, setting requirements. You’re finding out more and more detail,” he said. “You’re getting all that detail as you go to help build that formula right out of the gate that first time.”

Recent outages with massive, cloud-based companies, shine a spotlight on proper data center planning according to Goetz.

“Outages are always preventable, but throwing additional redundancy at an outage is not always the best way to go,” she said. “If IT has done their job and they fail over to other sites, then you can minimize the impact of that outage. But, if you put all of your eggs in one basket and the handle breaks: you’re going to be scrambling, right?”

For the latest news, videos, and podcasts in the Building Management Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @BuildingMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Recent Episodes

HVAC careers
View episode

For HVAC businesses, mastering online visibility and reputation management has become a critical factor in achieving success. With the internet increasingly becoming the first stop for customers seeking services, the practice of digital marketing for the HVAC industry has been gaining traction. Chris Lollini, founder and CEO of Reputation Igniter, specializes in helping businesses…

career evolution in HVAC
View episode

A career evolution in HVAC takes many paths filled with challenges and opportunities for significant growth, from technical roles to leadership. As the sector evolves, professionals must adapt and expand their skill sets to thrive in increasingly complex environments. In this episode of Straight Outta Crumpton, host Greg Crumpton engages with Tim Gillespie, the…

HVAC industry
View episode

The HVAC industry is facing a pivotal moment, where the balance between maintaining strong relationships and adapting to new technologies determines the success of companies. With rapid advancements and shifting business dynamics, those who excel are the ones who have mastered the art of connecting deeply with clients and team members alike. But how…