How Queuing Technology Can Be Utilized in Banks

 

On this episode of The Art of Waiting, A NEMO-Q podcast, Host Tyler Kern talked with Michael Berg, CEO of NEMO-Q, about queuing technology and how it can be utilized in banks.

Queuing is matching up different people waiting in line for different things, tracking how long they wait, and then making sure you have the resources needed to serve them appropriately and efficiently. Businesses can then blend appointments with walk-in traffic, which can be essential but might not be best if left up to human error. This also tends to matter more in a bank setting, where it’s not the same as other environments.

“If you leave that to humans, it can be slow,” Berg said. “Banks are very different from retail. They’re, obviously, very different from a DMV or a tax office in the sense that they actually have regular customers. They have good customers, and they have some really high-value customers.”

Banks often have customers that have a lot of money in the bank. In a queueing scenario, a high-value client can be identified with a number or a card that’s tied in with the bank’s system. This will allow that customer to receive high priority. For example, if an important customer comes to access the safe deposit box, they could be identified, and it might be known they don’t have investments with the bank.

“You don’t want to send a fresh employee, one that’s just out of high school or college, to let them in the safe deposit box,” Berg said. “You may even want to make them wait a couple of minutes for the branch manager who can sell this person something, and a queuing system can do that.”

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

skilled trades career
A Skilled Trades Career Provides a Future-Proof Path
July 18, 2024

In today’s rapidly changing job market, a skilled trades career offers a viable and attractive option, especially for the younger generations exploring alternatives to traditional college education. Recent trends indicate a significant shift in interest in these hands-on professions. On Straight Outta Crumpton, host Greg Crumpton engages in a lively conversation with Nicole Bass,…

Read More
HVAC careers
How to Bridge the Gap in HVAC Careers Through Education and Inclusion: Insights from Nicole Bass
July 18, 2024

In the dynamic world of skilled trades, the HVAC industry is witnessing a significant transformation driven by leaders like Nicole Bass. With a growing emphasis on practical education and the shift in generational perspectives towards career choices, the discussion around HVAC careers is more relevant than ever. Today, we delve into the inspiring journey…

Read More
presence
Truckpedia Modernize Trucking Operations and Build Robust Presence with Innovation
July 18, 2024

The trucking industry, valued at over $940 billion annually, remains one of the most traditional and least technologically advanced sectors. Small trucking companies, which constitute 95.8% of the industry, often struggle to scale and compete due to outdated practices and limited resources. These companies need innovative solutions to modernize their operations and build a robust…

Read More
personal fulfillment
Personal Fulfillment with Margaret Weniger | Ep. 9 | Growthwell with Josh Byrd
July 18, 2024

Balancing professional success and personal well-being has become increasingly critical in the modern workforce. In the wake of the pandemic, many individuals are re-evaluating their career paths to find roles that offer both professional growth and personal fulfillment. According to a survey by The Muse, 75% of respondents are planning to look for a…

Read More