Keep Kuul: Maintaining Production Excellence from Assembly to Delivery

A company’s production processes must be the best to deliver best-in-class products. Joshua Sanford may be new to the Portacool family, but he knows work excellence when he sees it.

Sanford, Portacool’s Manager of Production Engineering, spoke about the philosophy that helps produce quality products that serve as the cooling industry’s benchmark.

The team culture Portacool instills within its employees is what Sanford pointed to as the secret to a successful production process.

“We strive for quality not only in our products but also to our people,” Sanford said. “We have an environment where everybody adds to the quality of our product. Everybody’s a customer of the person up the line from them, and, therefore, you constantly get a place where our quality standards are lifted beyond what most of the industry sees.”

But with high product quality, can one assume higher costs? Sanford didn’t believe that was necessarily the case.

“When you look at costs, it depends on what your view of quality is,” Sanford said. “If you’re OK with a mediocre product, then you’re OK with lowering that cost. But if you want to be the industry leader, which we are, then we take those costs into account in different manners. That is, we value that satisfaction of our customer with the quality of our product more than we value just the bottom line.”

And satisfaction, or never resting on satisfaction, is an essential part of Sanford’s role at Portacool. His belief is a product or process can always improve. Sanford just completed a visit to the Netherlands to see how Portacool’s products faired under overseas travel conditions. He returned with a book filled with notes on ideas for process improvements.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Recent Episodes

Trust in real estate is fundamental to customer loyalty. Research shows that  91% of customers are more likely to choose businesses they trust. This is particularly true in the real estate and property management industries, where clients entrust companies with significant investments. As clients increasingly seek reliable service providers, businesses that prioritize transparency, strong…

The data center sector is expanding rapidly, driven by increasing digital demands across sectors. As this growth accelerates, data centers face a workforce shortage, with projections showing the shortage could persist for the next decade. According to a 2023 report by Uptime Institute, 50% of data center operators report difficulties filling open roles. This…

The need for skilled trades professionals is growing rapidly, with workforce shortages becoming a critical concern across various industries. To bridge this gap, early education in skilled trades and strong partnerships are making these careers more accessible, starting with hands-on experiences in schools. Studies show that early education and direct involvement with trades can…