Achieving Alignment, Accountability, and Sustainable Culture through Partnership

Marquette Savings Bank discuss their journey of transformation and the positive impact of working with TSG, on their strategic plan.

They reflect on the initial state of the bank, where various processes were already in place for monitoring performance, coaching employees, and sales coaching. However, there was a realization that these efforts needed to be brought together and aligned in a comprehensive package. The goal was to ensure consistency across the entire bank and gain the buy-in of managers.

They highlight the significance of the partnership and how it facilitated the alignment of coaching, management styles, and the strategic plan. TSG’s involvement helped create a roadmap, challenge the bank’s objectives, and foster accountability throughout the process. Feedback from employees was considered crucial, and achieving the objectives aligned with the strategic plan was a key focus.

Looking to the future, they express excitement about sustaining the progress made and further embedding the changes within the bank’s culture. They emphasize the importance of providing tools and support to managers, fostering a foundation for career development, and encouraging a culture of sustainability. The overall outcome has been increased employee satisfaction, engagement, and happiness.

Recent Episodes

In this episode of The Marketing AI SparkCast, Aby Varma, founder of Spark Novus, a leading consultancy that partners with marketing leaders to adopt and scale AI responsibly and strategically, talks with Nicola Smith, Senior AI Programs Advisor at Southwest Airlines. They explore how enterprises can move beyond tool experimentation to embed AI into…

Beth Sirull, President and CEO of the National Organization on Disability, joins Jason Winningham on PQ: Conversations that Build Equity to share a powerful career journey shaped by a passion for social enterprise, economic equity, and disability inclusion. From her early work in community finance to leading a national nonprofit, Beth reveals how she’s built…

Technological advancement has ushered in an unprecedented era: five generations coexisting in the workforce at once. However, roughly 11,000 Baby Boomers are reaching retirement age every single day, threatening to create a leadership vacuum that could destabilize organizations unprepared for the change. Boomers are retiring rapidly, and Gen X lacks the numbers to replace them….