Driving Success Through User-Centric Product Development

 
In today’s rapidly evolving digital landscape, entrepreneurs and business leaders face the challenge of developing products that truly resonate with their target audience. Understanding user needs and preferences has become essential for driving success and achieving business growth. Companies that prioritize user-centric product development are more likely to experience higher customer satisfaction and increased revenue.

What does it take to create products that meet the needs of users in a rapidly changing digital world? How can entrepreneurial leaders navigate technological challenges and inspire innovation within their organizations?

In this episode of Power Up with Manal, host, Manal Keen, sits down with Drew Dillon, Principal at ProductBridge, to delve into the importance of user-centricity in product development. What does it take to create products that meet the needs of users in a rapidly changing digital world? How can entrepreneurial leaders navigate technological challenges and inspire innovation within their organizations?

Drew Dillon states that, “user-centered design is not a one-time event. It’s an ongoing process that requires continuous learning and adaptation. As user needs and expectations evolve, we need to be agile and responsive in our approach”.

The challenges entrepreneurs face in the ever-changing technological landscape are expansive and there is no time like the present to explore strategies for inspiring entrepreneurial leadership within organizations. Through the conversation, the two discuss valuable insights and practical tips for driving success in the digital age.

Drew and Manal discuss…

  • The significance of user-centric product development and its impact on business growth.
  • Navigating technological challenges and embracing emerging technologies.
  • Cultivating entrepreneurial leadership, fostering innovation, and empowering teams.

“Understanding the needs and desires of your users is the key to building successful products. It’s not enough to rely on your own assumptions or industry trends. You have to actively listen to your users, gather feedback, and iterate based on their input. That’s how you create products that truly resonate and drive business growth”, says Drew.

Drew Dillon is a seasoned entrepreneur and product development expert. With over 15 years of experience in the tech industry, he has successfully led numerous product development initiatives, driving innovation and growth. Drew holds a degree in Computer Science from Virginia Tech and has been recognized for his contributions to the field, including receiving the Entrepreneur of the Year award in 2019. In 2020 he founded Burb and continues to work as principal at ProductBridge.

Follow us on social media for the latest updates in B2B!

Image

Latest

Salesforce
Salesforce Works Best When Informed Judgment Comes First
January 31, 2026

Salesforce can be a powerful growth platform, but its complexity can put inexperienced organizations at a disadvantage. Without strong in-house expertise, leaders may struggle to assess recommendations, push back on unnecessary scope, or determine whether proposed solutions truly support business outcomes. Over time, this can lead to overbuilt systems, excess cost, and decisions driven…

Read More
customer advocacy
How CG Infinity’s Focus on Customer Advocacy Drives Better Delivery Outcomes
January 31, 2026

Strong delivery starts with advocacy—making sure customer priorities are clearly represented, consistently elevated, and never lost as work moves forward. At CG Infinity, that advocacy shows up through proactive thinking, idea-sharing, and a commitment to pushing for better outcomes at every stage of an engagement. Customer voices remain front and center, shaping decisions and guiding…

Read More
partnership
CG Infinity’s Salesforce Practice Excels When Partnership Drives Outcomes
January 31, 2026

Meaningful work often comes from shared success, where customer outcomes and team outcomes are closely connected. At CG Infinity, this mindset shapes how client relationships are approached—not as transactions, but as partnerships built on collaboration, trust, and mutual accountability. The focus goes beyond delivering a solution to working side by side with customers, exchanging ideas,…

Read More
CG Infinity
CG Infinity’s Salesforce Practice: Built for Adoption, Execution, and Results
January 31, 2026

Pooja Arya, VP of Delivery and Technical Solutions Leader at CG Infinity, reflects on a recent Salesforce engagement that exemplified what meaningful delivery looks like when execution, alignment, and outcomes come together. The project involved a full Salesforce implementation spanning Sales Cloud, Service Cloud, and Marketing Cloud, and was delivered on time despite significant technical…

Read More