Transforming Learning: Achieving Measurable Impact

Chief Learning Officer at Johnson Controls, discusses the critical challenge and strategic need for implementing a learning initiative within the company. The goal was to create a learning culture that would have a profound and measurable impact on Johnson Controls’ business. Karen emphasizes the importance of harnessing learning expertise toward common objectives, measurements, and impact to strengthen the culture of learning within the organization.

She further explains why partnering with TSG was crucial. TSG provided the tools and frameworks that allowed Johnson Controls to validate and refine their strategies and approaches. They helped articulate the value proposition for various stakeholders, including employees, customers, executives, and shareholders. TSG’s support in aligning execution with strategy and ensuring strong metrics integration was highly valued, contributing to the success of the partnership.

Karen highlights the impact of the learning transformation and how the collaboration with TSG helped Johnson Controls reach a point where the learning function had a clear structure, governance model, measurement strategy, and processes. They were able to effectively communicate the impact of their work to customers, solidifying their role and value in supporting the company’s growth and delivering quality programs.