When Your Team Becomes the Bottleneck
In a candid take on organizational blind spots, Mollie Gaby, Principal at CG Infinity, highlights a hard truth many leaders avoid: sometimes your biggest pain point isn’t your technology or your strategy — it’s your staff. A common red flag is resistance to change. When team members are unwilling to explore new tools, automate manual tasks, or rethink outdated processes, efficiency stalls. Even worse, micromanagement at the leadership level can compound the problem, with managers redoing work themselves or failing to trust their teams, creating bottlenecks instead of momentum.
Gaby explains that meaningful improvement requires openness on both sides. Consultants can identify opportunities across front, mid, and back-office operations, but progress only happens when leadership and staff actively participate. Setting aside time to walk through processes, discuss challenges, and evaluate improvements is essential. Without buy-in and collaboration, even the best recommendations fall flat. Real transformation starts with honest evaluation — and the willingness to change.
