From Tragedy to Prevention: Susan Payne’s Journey with Safe2Tell

 

In a recent episode of the “Secured Podcast,” host Mike Matranga welcomed Susan Payne, a renowned expert in K-12 security and the founder of Safe2Tell. With a background in law enforcement and extensive experience in school safety, Payne shared her insights on preventing tragedies and promoting early intervention in schools.

Susan Payne’s impressive career spans 28 years in law enforcement, beginning with the Colorado Springs Police Department. She played a pivotal role in establishing the first School Resource Officer (SRO) unit and led hostage negotiation teams. Following the tragic events at Columbine High School, Payne was brought in to assist in the aftermath and eventually became the Special Agent in Charge for Public Safety in Colorado.

One of Payne’s significant contributions to the field of school safety is the establishment of Safe2Tell, a nonprofit organization. She has worked tirelessly to replicate reporting systems and create statewide infrastructures for information sharing and early intervention. Safe2Tell focuses on educating and engaging students, staff, and communities about indicators and warning signs, ensuring a comprehensive approach to prevention.

Payne’s collaboration with the National Threat Assessment Center at the United States Secret Service further solidifies her expertise. The Secret Service studies conducted after incidents like Columbine provided crucial data on school shootings and mass acts of violence. These studies revealed that in 81% of cases, someone knew about the potential violence but didn’t speak up. Furthermore, 93% of those individuals were young people, emphasizing the importance of empowering students to report concerns and intervene early.

During the podcast episode, Payne stressed the significance of a holistic approach to school security. While physical infrastructure and policies play vital roles, the foundational component for preventing violence lies in assessing student behavior. The National Threat Assessment Center’s research consistently shows that nearly all attackers exhibited warning signs and symptoms of concerning behaviors. Thus, prioritizing behavioral threat management is essential to thwarting violence effectively.

Matranga and Payne discussed two common challenges faced by K-12 institutions: limited funds and the belief that violence won’t happen in their schools. Payne emphasized the need for education and training across key stakeholders to address these challenges. She encouraged leaders in law enforcement, government, and education to prioritize comprehensive approaches that encompass all aspects of school safety. By cross-training and implementing evidence-based practices, schools can prevent acts of violence and support students on a pathway to success.

While securing funding can be a hurdle, Payne suggested several avenues to explore. These include accessing grants at the local, state, and federal levels and preparing in advance by assessing gaps, barriers, and required implementation plans. Additionally, parents can play an instrumental role by rallying and fundraising within their communities.

Payne underscored the urgency of taking action rather than waiting for legislation to pass or funding to become available. She urged schools to seek solutions that align with their budgets and emphasized the affordability of certain foundational components, such as planning, operations, and communication strategies. She also highlighted the possibility of implementing comprehensive plans in phases, ensuring progress toward a holistic approach.

The podcast episode with Susan Payne sheds light on the importance of shifting perspectives and priorities in school security. By recognizing the critical role of behavioral threat management, schools can create safer environments and intervene early to prevent tragedies. With Payne’s wealth of knowledge and expertise, her journey from tragedy to prevention serves as a guiding light for educational institutions seeking effective strategies to protect their students and staff

Follow Along For More Episodes!

Follow us on social media for the latest updates in B2B!

Image

Latest

business
How Thoughtful Experience Design Leads to Better Business Outcomes
February 1, 2026

Salesforce gives organizations the ability to automate marketing, personalize outreach, and manage leads at scale—but those benefits only materialize when complex capabilities are implemented cohesively. Through its Salesforce Practice, CG Infinity brings together Marketing Cloud capabilities—including Email Studio, Automation Studio, and Journey Builder—alongside dynamic content, Cloud Pages, and third-party lead integrations. By designing these…

Read More
client
One Team, Shared Goals: Inside CG Infinity’s Client Philosophy
January 31, 2026

Successful Salesforce initiatives rely on alignment as much as technology. When partners stay focused on delivery rather than shared priorities, projects risk meeting technical requirements without achieving real business success. The strongest outcomes come from teams that treat client priorities as the foundation for every decision. That mindset defines how Meagan Diegelman, Principal at…

Read More
Salesforce
Salesforce Works Best When Informed Judgment Comes First
January 31, 2026

Salesforce can be a powerful growth platform, but its complexity can put inexperienced organizations at a disadvantage. Without strong in-house expertise, leaders may struggle to assess recommendations, push back on unnecessary scope, or determine whether proposed solutions truly support business outcomes. Over time, this can lead to overbuilt systems, excess cost, and decisions driven…

Read More
customer advocacy
How CG Infinity’s Focus on Customer Advocacy Drives Better Delivery Outcomes
January 31, 2026

Strong delivery starts with advocacy—making sure customer priorities are clearly represented, consistently elevated, and never lost as work moves forward. At CG Infinity, that advocacy shows up through proactive thinking, idea-sharing, and a commitment to pushing for better outcomes at every stage of an engagement. Customer voices remain front and center, shaping decisions and guiding…

Read More