The Elevated Employee Experience: Supporting Smarter Claims Recovery with Stephanie Wallace

At ElevatePFS, employees play a vital role in turning complex challenges into meaningful outcomes for clients and patients. Whether working behind the scenes or on the front lines of claims management, each individual contributes to the organization’s mission of delivering exceptional results.

Stephanie Wallace, a Workers’ Compensation Appeals Representative, supports that mission by reviewing EOBs, identifying underpayments, and submitting detailed appeals to ensure accurate reimbursement. Her work directly benefits both clients and injured workers by recovering payments that might otherwise be lost.

She values ElevatePFS for its supportive culture and the opportunity to make a tangible impact. Being part of a knowledgeable, purpose-driven team motivates her to bring her best to every claim.

Stephanie’s role is one example of how ElevatePFS fosters excellence across every stage of the revenue cycle.

Recent Episodes

She didn’t see him—AI could have. On a late hospital shift, an exhausted nurse looked up and locked eyes with someone she never expected to see—a former patient with a history of aggression. He wasn’t supposed to be there. A restraining order was in place. But security had no idea. This isn’t about surveillance—it’s about…

As cyberattacks on healthcare systems surged in 2024—disrupting operations and exposing sensitive data—highlighting the growing vulnerability of the healthcare revenue cycle in a digital age. The increasing reliance on tech-driven workflows, remote teams, and integrated billing systems means healthcare organizations must constantly evolve their revenue cycle strategies to stay efficient, secure, and human-centered. In this…

With a decade of service in patient advocacy, Crystal Vagts has made a lasting impact supporting patients in Wisconsin. Her long-standing commitment to ElevatePFS is rooted in more than just the work—it’s about the people. Crystal values the supportive environment ElevatePFS provides, especially the leadership that respects work-life balance and the coworkers who make each…