The Ultimate In Excellent Customer Service? Partnership with Your Clients
Why does someone choose to do business with one company over another? What’s the differentiating factor? In this episode of FlowCast, a Trillium Flow Technologies podcast, host Shelby Skrhak sought to answer that question with Trillium Divisional Managing Director Nick Adcock, an accomplished global business leader with experience across several key markets, including oil and gas, automotive, and aerospace.
He discussed why focusing on customer needs and having a strong constancy of purpose can be the difference-maker in your business.
“All businesses want to be more competitive, more efficient, more reliable and have more compliant products, because our customers are demanding it,” Adcock said.
That’s why providing products with the latest industry technology is important, but meeting customer demand is more than providing a satisfactory product. The key is understanding the universal appeal of great customer service.
“No matter what sector you work in, all customers highly value great service,” Adcock said. “We all do. Before the sale, during the sale process, after you’ve delivered your products – it’s that after-service that people remember.”
Meeting a customer’s needs means meeting that customer where they are — literally and metaphorically.
“Customers like doing business in their own language, in their own culture,” Adock said. “They like doing business locally, in their own time zone, so they can see you and talk to you.”
Follow us on social media for the latest updates in B2B!
Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
Latest
Biden Nears Win as Japan, Dutch Back China Chip Controls
For more on the West’s race to implement China chip controls, read Bloomberg’s explainer on the computer chip “arms race.” (Bloomberg) — Japan and the Netherlands are poised to join the US in limiting China’s access to advanced semiconductor machinery, forging a powerful alliance that will undercut Beijing’s ambitions to build its own domestic […]
NYSE Mayhem Traced to a Staffer Who Left a Backup System Running
(Bloomberg) — More than 700 miles from Wall Street, the New York Stock Exchange’s backup data center on Cermak Road in Chicago is supposed to safeguard US markets, standing by at all hours in case disaster ever strikes the world’s largest venue for trading shares. When markets are closed, it participates in a well-worn routine, […]
California Storms Have Farmers Rushing to Avoid Crop Shortfall
(Bloomberg) — California farmers are facing costly damages from weeks of severe California storms that may trigger more expensive US fruits and vegetables in a time of massive food inflation. “The numbers are going to be somewhere in the hundreds of millions and perhaps in the billions,” Dave Puglia, head of the trade group Western […]
