The Elevated Employee Experience: Supporting Hospitals and Patients Alike with Lead Patient Advocate Pablo Arias

As cyberattacks on healthcare systems surged in 2024—disrupting operations and exposing sensitive data—highlighting the growing vulnerability of the healthcare revenue cycle in a digital age. The increasing reliance on tech-driven workflows, remote teams, and integrated billing systems means healthcare organizations must constantly evolve their revenue cycle strategies to stay efficient, secure, and human-centered. In this…

With a decade of service in patient advocacy, Crystal Vagts has made a lasting impact supporting patients in Wisconsin. Her long-standing commitment to ElevatePFS is rooted in more than just the work—it’s about the people. Crystal values the supportive environment ElevatePFS provides, especially the leadership that respects work-life balance and the coworkers who make each…

As a Patient Advocate at ElevatePFS, Keanna Johnson plays a critical role in ensuring no patient is left behind. She supports individuals navigating complex healthcare systems—many of whom risk falling through the cracks. For Keanna, advocacy is more than a role—it’s a responsibility. She works to make sure patients receive the support and services they’re…