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Elevate Patient Financial Solutions®

Elevate Patient Financial Solutions® is a trusted partner who delivers superior RCM solutions to hospitals, health systems, and health providers nationwide. For more than 40 years, we've been developing and continually refining our best-in-class services and innovative, specialized technology, to address the most complex challenges of the revenue cycle.

Elevate Patient Financial Solutions®

Healthcare

The Elevated Employee Experience: Keanna Johnson on Leading With Heart as a Patient Advocate

MarketScale
April 9, 2025
complex healthcare systems
ElevatePFS
Keanna Johnson
patient advocacy
+more

As a Patient Advocate at ElevatePFS, Keanna Johnson plays a critical role in ensuring no patient is left behind. She supports individuals navigating complex healthcare systems—many of whom risk falling through the cracks.

For Keanna, advocacy is more than a role—it’s a responsibility. She works to make sure patients receive the support and services they’re eligible for, guiding them every step of the way. Her work reflects ElevatePFS’ mission to deliver compassionate, informed, and effective care coordination.

Through her dedication, Keanna helps build trust with patients and strengthens ElevatePFS’ promise of support where it’s needed most.

Recent Episodes

healthcare revenue cycle
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Culture, Leadership, and Innovation in Tech: Building a Future-Ready Healthcare Revenue Cycle with Alex Chamorro

As cyberattacks on healthcare systems surged in 2024—disrupting operations and exposing sensitive data—highlighting the growing vulnerability of the healthcare revenue cycle in a digital age. The increasing reliance on tech-driven workflows, remote teams, and integrated billing systems means healthcare organizations must constantly evolve their revenue cycle strategies to stay efficient, secure, and human-centered. In this…

advocacy
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The Elevated Employee Experience: Advocacy and Team Support with Crystal Vagts

With a decade of service in patient advocacy, Crystal Vagts has made a lasting impact supporting patients in Wisconsin. Her long-standing commitment to ElevatePFS is rooted in more than just the work—it’s about the people. Crystal values the supportive environment ElevatePFS provides, especially the leadership that respects work-life balance and the coworkers who make each…

lead patient advocate
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The Elevated Employee Experience: Supporting Hospitals and Patients Alike with Lead Patient Advocate Pablo Arias

As a Lead Patient Advocate at ElevatePFS, Pablo Arias brings eight years of dedication to helping both patients and providers. Based in Minnesota, Pablo plays a vital role in guiding patients through the financial assistance process while contributing to the revenue goals of the hospitals he supports. For Pablo, the most rewarding part of the…

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