A Different Approach to Health Plans with HealthWallet’s Ryan Coplon

Healthcare plans are easy when one doesn’t need to use them, but navigating a plan to receive needed care can prove challenging. Ryan Coplon, Co-Founder & President of HealthWallet, believes there is a better way to make order out of the healthcare chaos, and that’s through HealthWallet’s smartphone app. He spoke with Kevin Stevenson about HealthWallet’s unique approach to giving people the healthcare access they desire when they need it.

Coplon’s background comes from the employee benefits and health plan architecture, and that experience shaped his ideas on ways in which a better health plan program could benefit those in need of options. “We realized the more progressive we got with our plan design and infrastructure, the more confused our plan members got,” Coplon said. “So, I saw an opportunity to partner with my co-founder now, in collaboration with the health plan that we managed.” After a year of development, they created an easy platform to drive utilization at the plan level. Once their idea solved these issues, Coplon and his partner recognized the potential to mainstream this idea.

Recent Episodes

Hospitals today are juggling tighter budgets, shifting regulations, and increasingly savvy patients—all while trying to keep financial operations running smoothly. That pressure has made the revenue cycle a powerful lever for innovation. The spread of artificial intelligence (AI) and automation is no longer experimental; it’s reshaping how health systems manage billing, reimbursement, and patient engagement….

Hospitals today are fighting a two-front battle — one against increasingly sophisticated payers armed with automation and AI, and another to meet patients’ rising expectations for clarity and convenience. A recent joint study by Knowtion Health and the Healthcare Financial Management Association found that nearly one in two revenue cycle executives now identify payer denials…

Healthcare is evolving faster than ever—from the surge of AI-driven automation to rising patient expectations for seamless, consumer-style care. Amid this transformation, leaders face the challenge of keeping technology human. According to Deloitte’s 2025 Global Health Care Outlook, seven in ten C-suite healthcare executives across five countries say improving operational efficiency and productivity is a…