Adding An Additional System: What is the Value of the Platform to Administration?
A call center handling thousands of daily calls from patients seeking medical attention found a valuable solution in Carevive, a navigation system platform. Carevive allowed them to efficiently capture and follow patients through their treatment journeys, facilitating survivorship care plans. The system’s symptom pathways pilot improved patient interactions, enabling better communication and reassurance. The remote symptom monitoring feature provided real-time care, addressing issues promptly and enhancing the quality of patient care. For patients on oral chemotherapy, electronic reporting enhanced compliance, helping prioritize follow-ups and identifying non-compliant cases. The implementation also positively impacted patient education, lab work, and transportation challenges. Overall, Carevive significantly improved patient comfort and staff efficiency.