CV/COS Webinar: Clip 13

One of the questions we recently received touched on the utility of our platform’s data in understanding patient behavior and experiences. We are thrilled to confirm that several of our sites have conducted research on this very topic, examining factors such as time to complete questionnaires, the impact of questionnaire reviews on treatment decisions, and more. This data has been a valuable source for engaging health services research. Currently, we are actively discussing ways to optimize the data we gather passively to support inquiries on PRO implementation and patient engagement, as it holds great potential for quality improvement and enhanced patient care.

Recent Episodes

Health insurers love to advertise themselves as guardians of care, but the real story often begins when a patient’s life no longer fits neatly into a spreadsheet. In oncology especially, “coverage” isn’t a bureaucratic checkbox—it’s the fragile bridge between a treatment that finally works and a relapse that can undo years of grit…

In “Fighting for Coverage,” a patient describes a double war: the physical fight to stay alive and the bureaucratic fight to prove to an insurer that her life is worth the cost. Her account spotlights a core tension in the U.S. system—coverage decisions are increasingly shaped by prior authorizations and desk-based reviewers who…

The sustainability of the healthcare system won’t be secured by another round of cost-cutting or clever benefit design alone, but by a hard cultural pivot toward alignment: payers, providers, employers, and patient advocates pulling on the same rope instead of grading each other on different exams. Right now we’ve built a maze that…