The Elevated Employee Experience: Growing Through Service and Leadership with Eligibility Supervisor LaToya Raymo

LaToya Raymo, Eligibility Supervisor at ElevatePFS, has built an inspiring eight-year journey—rising from part-time advocate to supervisor. Her progression reflects not only personal growth, but also the opportunities ElevatePFS provides for development and leadership from within.

In her current role, LaToya leads with purpose, passion, and a commitment to excellence. She values the supportive, safe environment ElevatePFS fosters for both patients and employees. With a heart for service, she sees leadership as a way to give back and lift others.

LaToya’s story is a testament to the company’s belief that teamwork, growth, and service go hand in hand—and that with the right support, employees can thrive and lead with impact.

Recent Episodes

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Sterile processing departments are swimming in data, from workflow automation and supply data to patient outcome and quality metrics. But the real challenge is not collecting more information; it is knowing which metrics actually improve SPD performance, technician education, OR readiness and patient safety. For Censis, a leader in surgical asset management, the focus…

The U.S. healthcare system is facing a quiet but accelerating crisis: a widening gap between where specialists are needed and where they actually practice. In urology alone, there are roughly 1,100 open positions but only about 400 new specialists trained each year—a mismatch that’s only getting worse. As physician burnout rises and more clinicians…