The Elevated Employee Experience: Embracing Growth Through Continuous Learning with Mary McGrath

 

As a Training Specialist in A/R Services at ElevatePFS, Mary McGrath brings a passion for continuous learning and development to everything she does. Starting as a claims representative just over three years ago, Mary has grown into a role where she now helps others build the same skills and confidence that helped her succeed.

In a constantly evolving industry, Mary values the opportunity to learn alongside colleagues and adapt to change as a team. Her appreciation for shared knowledge and collaboration reflects ElevatePFS’s culture of continuous growth and support.

Through both teaching and continuous learning, Mary plays a key role in strengthening the organization, one training session at a time.

ElevatePFS is committed to developing talent from within, equipping team members with tools to thrive in a fast-paced, mission-driven environment. The company fosters a strong learning culture that supports both individual growth and collective success.

Recent Episodes

Health insurers love to advertise themselves as guardians of care, but the real story often begins when a patient’s life no longer fits neatly into a spreadsheet. In oncology especially, “coverage” isn’t a bureaucratic checkbox—it’s the fragile bridge between a treatment that finally works and a relapse that can undo years of grit…

In “Fighting for Coverage,” a patient describes a double war: the physical fight to stay alive and the bureaucratic fight to prove to an insurer that her life is worth the cost. Her account spotlights a core tension in the U.S. system—coverage decisions are increasingly shaped by prior authorizations and desk-based reviewers who…

The sustainability of the healthcare system won’t be secured by another round of cost-cutting or clever benefit design alone, but by a hard cultural pivot toward alignment: payers, providers, employers, and patient advocates pulling on the same rope instead of grading each other on different exams. Right now we’ve built a maze that…