The Elevated Employee Experience: Supporting Hospitals and Patients Alike with Lead Patient Advocate Pablo Arias

As a Lead Patient Advocate at ElevatePFS, Pablo Arias brings eight years of dedication to helping both patients and providers. Based in Minnesota, Pablo plays a vital role in guiding patients through the financial assistance process while contributing to the revenue goals of the hospitals he supports.

For Pablo, the most rewarding part of the job is being a bridge between patients in need and hospitals working to recover costs. His work reflects the dual mission at the heart of ElevatePFS: ensuring patients receive access to care while supporting the financial sustainability of healthcare systems.

With a strong sense of purpose and a commitment to service, Pablo continues to elevate the experience for those on both sides of the healthcare equation.

Recent Episodes

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Unannounced surveys are no longer the exception in healthcare—they’re the norm. Accrediting bodies increasingly expect sterile processing departments (SPDs) to demonstrate consistent compliance, real-time documentation, and reliable adherence to manufacturers’ instructions for use on any given day, not just during audit season. Joint Commission survey data continue to show that high-level disinfection and sterilization practices…

The Rothman Index, developed by Dr. Michael Rothman and his brother Steven, is a pioneering patient acuity score designed to help clinicians recognize patient deterioration earlier and more clearly. Presented as an easily understood, color-coded graph that updates in real time, the Index displays upward and downward trends in patient condition at a glance—transforming…