The Elevated Employee Experience: Supporting Hospitals and Patients Alike with Lead Patient Advocate Pablo Arias

As a Lead Patient Advocate at ElevatePFS, Pablo Arias brings eight years of dedication to helping both patients and providers. Based in Minnesota, Pablo plays a vital role in guiding patients through the financial assistance process while contributing to the revenue goals of the hospitals he supports.

For Pablo, the most rewarding part of the job is being a bridge between patients in need and hospitals working to recover costs. His work reflects the dual mission at the heart of ElevatePFS: ensuring patients receive access to care while supporting the financial sustainability of healthcare systems.

With a strong sense of purpose and a commitment to service, Pablo continues to elevate the experience for those on both sides of the healthcare equation.

Recent Episodes

Brent speaks with Day-Vene Gilliam, VP of National Network Optimization & Business Development at Elevance Health, about how Anthem is evolving its network strategy to deliver greater value to clients and members. From expanding value-based care contracts with over 650,000 providers to leveraging digital tools like HealthOS for real-time data and gap-closure, Anthem is enabling…

Dr. Kofi Essel, community pediatrician and Elevance Health’s Food as Medicine Director, joins Brent to discuss how nutrition is becoming a central lever in both preventing and treating chronic disease. With millions of Americans living with diabetes, hypertension, and obesity, Dr. Essel explains how Elevance is building interventions that help members access high-quality food and…

Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…