Lying in a hospital bed, recovering from a near-fatal heart attack, Mary Tucker had an idea. She saw hospital personnel shuffle in and out of her room with her health information that wasn’t swiftly shared and saw inefficiencies that up-to-the-moment technology could help solve. Firsthand, Tucker saw opportunities that existed for improvement.

For this premiere episode of CareVillage, Tucker sat down with podcast host Shelby Skrhak to discuss how UPIC Health takes on the burden of administrative duties for medical professionals so they can focus on patients while streamlining claims, aftercare support and patient communications to make healthcare more efficient.

For all the good the Affordable Care Act brought to uninsured and underinsured Americans, it had the drawback of shifting more burden for administrative duties, such as insurance billing and reimbursements, to clinicians.

“We help reduce the administrative cost,” she said. “It gives time back to the clinician, who is really a scientist and not a customer service professional. That gives them more time to spend with the patient.”

This year has been one for the ages, with rates of depression, mental illness, suicide and substance abuse spiking as fear and social isolation take their toll on patients.

With the onset of COVID-19, UPIC Health has been busier than ever supporting medical professionals with its new telehealth initiative that brings no-cost online health coaches to New York and New Jersey women.

“I believe women need to hear the words, ‘I’m here’ rather than, ‘Please hold,’” Tucker said.
This pilot program is making mental healthcare more accessible than ever before by connecting trained, certified peer coaches to patients. Tucker hopes to roll the program out across the country on a non-profit basis.

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