Patients Want Access to Care: Did Patients Have Challenges Engaging with the Tools?

In a heartwarming testimonial, Elva shares her experience using Carevive’s healthcare app during her cancer treatment. Downloading the app on her phone was simple, and she received regular texts from a supportive caregiver, making her feel fortunate to have a set day for check-ins. The app’s survey allowed her to share her symptoms, and she found comfort in receiving prompt responses with helpful recommendations to manage her discomfort. Even after answering the questions, the app provided valuable tips tailored to her needs. Elva appreciated the app’s ease of use, taking only a few minutes, whether she had a good or bad week. It allowed her to communicate her medication details and other symptoms, ensuring she felt heard and supported throughout her treatment journey.

Recent Episodes

Brent speaks with Day-Vene Gilliam, VP of National Network Optimization & Business Development at Elevance Health, about how Anthem is evolving its network strategy to deliver greater value to clients and members. From expanding value-based care contracts with over 650,000 providers to leveraging digital tools like HealthOS for real-time data and gap-closure, Anthem is enabling…

Dr. Kofi Essel, community pediatrician and Elevance Health’s Food as Medicine Director, joins Brent to discuss how nutrition is becoming a central lever in both preventing and treating chronic disease. With millions of Americans living with diabetes, hypertension, and obesity, Dr. Essel explains how Elevance is building interventions that help members access high-quality food and…

Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…