Embracing Innovation A Hotel’s Journey to Visual Matrix Cloud


 
In an industry where efficiency and guest experience are everything, hospitality leaders are increasingly turning to technology to future-proof their operations. The shift from server-based systems to cloud-based property management platforms marks a major leap forward—not just for convenience, but for business resilience. Traditional server systems tie staff to the front desk, but cloud solutions break those chains, allowing real-time access from anywhere and smarter, faster decision-making. This transformation is more than just a tech upgrade; it’s a mindset shift in how hotels operate, interact with guests, and navigate disruptions. Especially in smaller, independently run properties, embracing innovation can be the difference between thriving and merely surviving. With the hospitality industry rebounding and reshaping in the wake of global challenges, early adopters of cloud technology are emerging as industry trailblazers. One such example is JC and Sheeba Stone, Owners and General Managers of Best Western Dinosaur Valley Inn & Suites, who pioneered their property’s move to the Visual Matrix Cloud long before it was the norm.

Recent Episodes

Influencer marketing is rapidly changing, and many hotels are still figuring out how to tap into its full potential. As travelers demand more authentic and relatable content, the pressure is on for hotels to adapt their marketing strategies. But with skepticism around the true ROI of influencer partnerships, it’s more important than ever for brands…

The hospitality industry is under mounting pressure to modernize to meet guest expectations for seamless, tech-driven experiences and also develop leaders who can drive that transformation. According to Rackspace Technology, only 28% of travel and hospitality companies qualify as “AI leaders”— those aligning strategy, compliance, and training with real-world deployment. Another 28% remain in…

As the hospitality industry emerges from years of pandemic-driven upheaval, hospitality leadership is evolving to meet new challenges. Leaders are looking for new ways to retain staff, elevate guest satisfaction, and drive revenue without burning out their teams. One trend gaining traction is the power of “Yes”: empowering employees to say yes more often,…