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Empowering Hospitality

Since its inception in 2000, Visual Matrix has served the global hospitality industry as a pioneer in advanced hotel property management technology. More than just a full-featured front desk solution, the Visual Matrix all-in-one PMS also provides hoteliers with the ability to maximize profits using a comprehensive revenue analysis platform that is built directly into the PMS. Visual Matrix provides staff with an intuitive user-friendly interface and is available as either a desktop or fully cloud-based solution to suit the unique needs of any hotel business.

Empowering Hospitality

Hospitality

Empower Your People

MarketScale
November 20, 2024
Guest Experience
Hospitality industry
Sonesta ES
Thomas Flow
+more

In an era where automation and efficiency often eclipse the human element, the hospitality industry stands at a crossroads. Once known for its warmth and service-centric ethos, it now grapples with a shrinking talent pool that truly understands the value of genuine hospitality. The challenge isn’t just about finding people—it’s about finding the right people, those who see service as more than a task but a craft worth perfecting. Leadership, then, becomes less about command and more about connection. Empowering teams by including them in decisions and acknowledging their value isn’t just good management—it’s a necessity for survival in today’s service landscape.

To hear how one industry veteran has turned this philosophy into practice, we turn to Thomas Flow, General Manager of Sonesta ES, in this edition of Empower Your People for Visual Matrix.

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