I’m Porter: In-App Learning and Announcements

In today’s fast-paced hospitality industry, empowering staff with real-time, accessible training is no longer a luxury—it’s a necessity. Visual Matrix’s in-app assistant, Porter, reflects a growing trend of integrating learning directly within the workflow, eliminating the need to toggle between platforms or wait for scheduled training sessions. By embedding guided tutorials and timely reminders into the very fabric of daily operations, companies can ensure consistent staff performance and quicker onboarding. Tools like Porter don’t just streamline processes; they help teams make smarter, data-driven decisions in real time. As technology continues to reshape hotel management, solutions that combine training with immediate utility may well become the new standard.

Recent Episodes

Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….

The hospitality industry has weathered enormous shifts in the last five years, from pandemic‑era shutdowns to evolving guest expectations. Although hotels are projected to add over 14,000 employees in 2025, staffing levels are still well below pre‑pandemic (2019) figures. For hotel professionals, visibility and adaptability are critical, not only in operations but in how they…

Influencer marketing is rapidly changing, and many hotels are still figuring out how to tap into its full potential. As travelers demand more authentic and relatable content, the pressure is on for hotels to adapt their marketing strategies. But with skepticism around the true ROI of influencer partnerships, it’s more important than ever for brands…