Indianapolis Hotel Launches New Guest Service Platform

MarketScale
MarketScale
Nov 12, 2018

Room service is one of the key differentiators between hotels. Not only is it a way of encouraging guests to dine on the premises, it adds to the overall experience.

In order to optimize its offerings to guests, the Conrad Indianapolis Hotel has implemented Intelity’s full guest service platform. Each room is equipped with a tablet that connects the guests with the hotel’s dining menus and other amenities. In just three months, the hotel has seen an increase in room service by over 400%. The tablet platform has streamlined the ordering process and made it less intimidating for guests.

“We wanted to make it more convenient for our guests to order in-room dining, make service requests, and otherwise communicate with our team using smart technology, which is why we introduced Intelity’s bedside tablet,” said Maria Alviz, Public Relations and Marketing Manager for the Conrad Indianapolis.

With consumer expectations increasingly involving technology, it is clear that digitizing the room service processes will encourage guests to consider eating in as a more viable option.

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