Indianapolis Hotel Launches New Guest Service Platform

Room service is one of the key differentiators between hotels. Not only is it a way of encouraging guests to dine on the premises, it adds to the overall experience.

In order to optimize its offerings to guests, the Conrad Indianapolis Hotel has implemented Intelity’s full guest service platform. Each room is equipped with a tablet that connects the guests with the hotel’s dining menus and other amenities. In just three months, the hotel has seen an increase in room service by over 400%. The tablet platform has streamlined the ordering process and made it less intimidating for guests.

“We wanted to make it more convenient for our guests to order in-room dining, make service requests, and otherwise communicate with our team using smart technology, which is why we introduced Intelity’s bedside tablet,” said Maria Alviz, Public Relations and Marketing Manager for the Conrad Indianapolis.

With consumer expectations increasingly involving technology, it is clear that digitizing the room service processes will encourage guests to consider eating in as a more viable option.

For the latest news, videos, and podcasts in the Hospitality Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @HospitalityMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

creative career
Crafted Journey How To: Building a Creative Career Across Scripts, Stages, and Sound
June 8, 2026

Creative careers rarely move in a straight line, especially for writers working across stage, screen, audio, books, and independent film. Sustaining that kind of life often means finding opportunities wherever they appear, building a strong network, staying open to different formats, and saying yes to collaborations that can lead somewhere unexpected. The stakes are…

Read More
EMR
EMR Strategy, Consulting, and Career Pivots with MedSys Co-Founder Mark Embry
June 8, 2026

Electronic medical records (EMRs) have moved from a back-office upgrade to a frontline determinant of care quality, clinician burnout, and hospital economics. With U.S. hospitals often spending tens to hundreds of millions—sometimes exceeding $100 million—on EMR implementations, the stakes have never been higher for getting both the technology and the human adoption right. As…

Read More
radiology
Growing Without Compromise: How Vision Radiology Balances Scale, AI, and Clinical Quality
June 4, 2026

Radiology sits at the center of a modern healthcare squeeze: imaging volumes are climbing, hospitals need faster reads, and there simply are not enough radiologists to meet demand the old way. At the same time, remote work and AI are reshaping what a clinical practice can look like. The challenge is no longer whether…

Read More
Radar
Physical Retail’s Next Infrastructure Layer: Item-Level Intelligence with Radar
June 4, 2026

Physical retail is under pressure to become as measurable and responsive as e-commerce. While retailers have spent years optimizing digital channels with real-time data, store teams have often had to make decisions with incomplete inventory visibility and delayed operational signals. That gap matters because stores still account for 80% of U.S. retail sales, making…

Read More