Leveraging Cloud Technology to Revolutionize Hotel Operations
In the ever-evolving landscape of hospitality, staying competitive hinges on more than just great service—it requires smart, scalable technology. As guest expectations grow and labor markets tighten, hotels are turning to cloud-based solutions to simplify operations and deliver personalized experiences. The property management system (PMS) is no longer just a backend tool; it’s the nerve center of the modern hotel, connecting everything from housekeeping to maintenance to reservations. Cloud platforms offer mobility, efficiency, and real-time data that empower staff to make faster, better-informed decisions—sometimes even from a smartphone. This digital transformation is helping hotels move from reactive service to proactive hospitality, where anticipating guest needs becomes the norm rather than the exception.
To explore how these innovations are reshaping hotel operations across Central and South America, we’re joined by Ted Tejada, General Manager of the Best Western Plus Belize Biltmore Plaza and Advisory Committee member for BW Central and South America, to share insights on how Visual Matrix is leading this shift.
