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The Travel Industry is an interesting one to say the least as new alternatives are constantly at play causing millions of consumers to pursue these rather than the typical hotel or resort experience. However, is this just a temporary set-back or is this something we should be concerned about? In 2018, a Future of…

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The Travel Industry is an interesting one to say the least as new alternatives are constantly at play causing millions of consumers to pursue these rather than the typical hotel or resort experience. However, is this just a temporary set-back or is this something we should be concerned about? In 2018, a Future of Millennial Travel Report was released by Resonance Consultancy showcasing a surprising fact that among 52% of millennials they surveyed, they found that owner-direct rental services like Airbnb was among their least preferred method of accommodation.

That survey also revealed that only 23% revealed that these services were their ideal form of accommodation. This of course explains the hotel construction boom that has occurred in San Diego as the number of hotel rooms being built has doubled which out performs any other county within Southern California. Orange County based Atlas Hospitality recently released a group document showcasing some new year-end figures forecasting a continued building boom both up and down the state of California with a record 10,793 hotel rooms opening last year alone and a whopping 125,749 more rooms to come.

So, with travel and hospitality consistently growing in these markets and platforms, the question often comes up, “what’s next for travel marketing?” Well it’s obvious that images are essential to this industry as social networks like Instagram have become a very useful tool for eye-grabbing new consumers with beautiful images and graphics of their properties. The way we consume content is consistently innovating as the old ways of search are quickly dying away.

With that being said, travel marketers are setting a new tone for this visual based society as they increase their investments in voice interfaces as this likely will be the future of how their consumers will engage content for the years to come. It’s obvious that with this new data, services like Airbnb aren’t the only ones that’ll need to innovate their approach, it very well could be the whole hospitality industry needs a fresh new concept as consumers are going to continue to move forward but it is ultimately our decision as industry leaders, whether or not we will continue to stay ahead of them or not.

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Hyatt Leverage shifts SME booking to a Spotnana-powered tool

Hyatt rebuilt Hyatt Leverage, its small and midsize business travel program, on Spotnana's booking platform, offering exclusive rates at more than 1,300 hotels. Eligibility requires 50 actualized room nights a year. The rates aren't available through travel agencies or other booking tools, so the practical decision for small firms is where they book their Hyatt stays.

  • 01Hyatt Leverage requires 50 actualized room nights per year—confirm you meet the minimum before applying.
  • 02Hyatt Leverage is now powered by Spotnana, and Hotel Dive reported that Marriott International also recently expanded its partnership with Spotnana. That suggests the same provider could sit under direct corporate hotel booking at more than one chain.

Nov 11, 2026

Only 3.2% of restaurant operators run AI companywide, NRA survey finds

Only 3.2% of restaurant operators run AI companywide, NRA survey finds

The National Restaurant Association's November 2026 technology paper finds 38.6% of restaurant operators use AI tools, but only 3.2% run AI companywide. The holdups are integration, staff skills and data quality. Multiunit chains that connect their existing sales, labor and inventory systems, and train staff to use them, are better placed to take pilots chain-wide.

  • 01Only 3.2% of operators run AI companywide, and about 20% are in small pilots—leaving many chains between a test kitchen and a rollout.
  • 02Before scaling an AI pilot, time the task it replaces, including the minutes spent checking and correcting its output. The signal to watch industry-wide is whether the pilot share turns into companywide adoption.

Nov 11, 2026

Oracle's no-cost OPERA Cloud AI changes the ROI question for hotels

Oracle's no-cost OPERA Cloud AI changes the ROI question for hotels

Oracle now includes its OPERA Cloud Assistant at no added cost, and Agilysys has rolled out more than 30 AI features and modules. Hotels must now pick the workflow, owner and measure of success. So far, 84% of workers say AI lightens their workload, but only 15% see better frontline work.

  • 01Hotel workers credit AI with lighter workloads at 84% and better frontline work at just 15%, pointing to a gap in guest-facing roles.
  • 02When AI ships free inside the property management system, the hard part shifts to choosing the workflow, naming an owner and defining a measure of success.
  • 03Clean, consistent property data can help large language models find a hotel, panelists said.

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