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Millennials and the Rise of Sustainable Travel

Millennials now outnumber baby boomers, and the influence of an estimated 83 million Americans has proven to be lucrative for companies that have connected with this consumer base. The hospitality industry has continually shown resilience towards change. An industry that thrives on customer satisfaction has found great success in accommodating the modern day traveler through…

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Millennials and the Rise of Sustainable Travel

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Millennials now outnumber baby boomers, and the influence of an estimated 83 million Americans has proven to be lucrative for companies that have connected with this consumer base. The hospitality industry has continually shown resilience towards change. An industry that thrives on customer satisfaction has found great success in accommodating the modern day traveler through higher technology integration, eco-conscious systems, and even expanding restaurant menus to cater to an ever growing vegan and vegetarian communities.

Many hotels are using companies like Telkonet to integrate smart technology in their rooms to provide guests and owners with cost efficient, eco-friendly climate and lighting systems. Their products have been integrated in over 300,000 guest rooms with dividends continuing to pay off. The Crowne Plaza in Times Square adapted Telkonet’s EcoCentral systems in each of their 795 rooms and as a result have reduced annual HVAC runtime by 24% which translated into $58,799 in energy savings.

This efficiency is a result of a system based on Internet of Things software, cutting edge eco-friendly thermostats and lighting solutions, and remote access and control from mobile devices. Working in unison, this software detects discrepancies and malfunctions in HVAC equipment, facilitates the rotation of load balance in HVAC systems, along with the benefits of easy to use energy savings reports and task management.

The impact social and eco-conscious millennials are having is only expected to keep growing, according to SVP of Public Development and Sustainability from Nielsen, Grace Farraj, saying “Brands that establish a reputation for environmental stewardship among today’s youngest consumers have an opportunity to not only grow market share but build loyalty among the power-spending Millennials of tomorrow, too.”

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More Hospitality Insights

More than half of hotels are still short-staffed despite 70% raising pay

More than half of hotels are still short-staffed despite 70% raising pay

AHLA's March 2026 survey of 246 hotel owners found more than half understaffed even though 70% are offering higher wages. Cost of goods and supplies (71%) outranked labor costs (65%) as the most cited financial pressure.

  • 01Cost of goods and supplies (71%) outranked labor costs (65%) among hotel owners' most frequently cited financial pressures in AHLA's 2026 survey.
  • 02Higher wages are offered by 70% of surveyed hotels; a separate AHLA and Hireology survey fielded between Dec. 6, 2024, and Jan. 3, 2025, put that figure at 47%.
  • 03Some 39% of owners expect 2026 demand to remain relatively stable compared with 2025, 29% expect it to be somewhat stronger and only 6% expect it to be much stronger.

Sep 14, 2026

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

A BCG and NYU SPS analysis says 65% of North American hotels reported staffing shortages in 2025. Labor costs rose 11.2% year over year. The report says hotel discovery is shifting to AI assistants, pushing operators to build machine-readable content and integrated data.

  • 01If AI assistants surface only a short list of hotels, content and rate shopping shifts from “best page” SEO to “best answer” data hygiene across channels.
  • 02The biggest blocker to scaling AI in hotels is still plumbing: nearly half of hoteliers report difficulty accessing critical business information, according to Hotel Management.
  • 03Operational AI claims can be tested quickly: housekeeping cycle time and food waste are already instrumented at many brands, so baselines and reporting cadence can be set in the statement of work before deploying.

Sep 13, 2026

Hotels Face Branded-Search Interception as Google Reshapes Booking

Hotels Face Branded-Search Interception as Google Reshapes Booking

Hospitality Technology reported that third-party sites bidding on hotel brand names can intercept guests before they reach a hotel's own checkout, citing Operto research. The outlet also reported that Choice Hotels enabled native checkout inside Google AI Mode while Hilton routes AI-driven searches back to Hilton.com to complete bookings.

  • 01Hospitality Technology cited Operto research finding that a competing third-party ad appears on roughly three-quarters of branded hotel searches, with an average of nine such sites bidding on a given hotel's name
  • 02The same report attributed roughly 8% of direct-booking loss to this interception, noting these bookings can be misclassified as ordinary OTA business in PMS reports
  • 03Choice Hotels announced a Google AI Mode integration allowing guests to complete bookings via Google Pay without leaving Google, according to Choice Hotels' own announcement

Sep 11, 2026

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