Planning for Tomorrow: Four All-In-One PMS Technologies Driving Hotelier Success in 2025

driving hotelier success

Hoteliers are adding an All-In-One property-management system to their 2025 budgets to better serve guests, create a consistent service journey, and adapt to technology’s evolving presence in hospitality 

By Warren Dehan

Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year, such as the need for improved labor efficiency, strategies to reduce wasteful spending, technology to manage operations, and innovations to optimize revenue. To realize these gains, independent hoteliers are investing in their tech stacks to ensure they are equipped with the technologies they need and guests’ demand. Often, this starts with an evaluation of an All-In-One hotel property-management system.

Independent hoteliers, in particular, require access to technology capable of simplifying their operations and reducing errors. These properties are focused on keeping pace with shifting guest expectations and the need to run a leaner, sleeker operation overall. Hoteliers without brand support increasingly rely on their tools and technology partners to help create the experience owners envision.

With these challenges in mind, here are four technologies residing within an All-In-One PMS that independent hoteliers are budgeting for the coming year:

Single Guest Itineraries

Hotels are investing in better guest data management capabilities to offer Single Guest Itineraries (SGI) whenever possible. SGIs can be pushed directly to guest devices and collect every aspect of a traveler’s booking in one place. This feature allows guests to prepare for their trip and know where and when they should be on property throughout their stay. When SGI is an engaged part of an All-In-One PMS, it ensures guests are more likely to interact with revenue-generating space on property and improves their guest experience while keeping them engaged.

Independent hotels offer unique experiences, but their lack of a brand often means guests may only know some of the details about their scheduled activities and experiences before arrival. Through the All-In-One PMS, hotels can push SGIs to these travelers and help them prepare for the unique property they are visiting. This allows operators to see the experience through the guests’ eyes, mainly by keeping guests automatically updated whenever their activities and bookings are adjusted.

Contactless Check-In and Kiosks

Independent hotels are increasingly paying attention to the guest arrival experience and are finding ways to reduce wait times at the front desk without discouraging direct interactions with hotel associates. Contactless technology has enhanced the hotel arrival experience through mobile check-in capabilities, and kiosks have gradually become effective “secondary front desks” in hotels that need one.

An All-In-One PMS often determines the number of opportunities for contactless check-in or kiosk integrations. Hotels are encouraged to speak with their technology partners and chart a course to offer a streamlined arrival experience. They should address the location of kiosks, where attendants should stand, and how to best improve the flow of traffic on the property.

Embedded Payment Processing

Payment processing is escalating across hospitality as consumers gravitate toward cashless options. The service offers seamless and secure transaction capabilities. By integrating credit-card processing into the PMS, users enjoy more simplified payment processes, less friction, and an improved check-in/-out experience. Simultaneously, staff members enjoy reduced manual reconciliation and administrative tasks, plus they receive real-time access to transactional data and reporting capabilities that give operators more insight into revenue streams and financial performance.

Finding a PMS provider that can deliver a consistent payment experience is key to success, and one that synchronizes systems on a shared database — offering a direct link between the front desk, hotel guests, and diners through CRM, gift card management, loyalty programs, VIPs and more — and provides seamless integration to the hotel’s point-of-sale system, results in the ultimate All-In-One solution.

AI and Machine Learning

AI is a common buzzword across all business sectors today, but hospitality and independent hotels in particular have the opportunity to leverage AI in exciting ways. Hoteliers can use chatbots and AI-powered digital assistants to ensure no guest is left hanging when they reach out for information on their property. This All-In-One PMS feature enables operators to mitigate any potentially poor first impressions due to missed connections and maintain contact with travelers until a hotel associate can reach them directly.

Over time, AI will improve problem-solving and enhance training, but it has concrete uses in guest and reputation management today. Hoteliers should speak with their technology partners to learn how they plan to utilize AI in the future for training, consumer interactions, workflow automation, and more. Then, hoteliers should begin asking how to connect these capabilities across their properties.

# # #

About the Author

Warren Dehan is the President of Maestro, the preferred Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s enterprise system offers embedded payments and 20+ integrated modules on a single database, including mobile and contact free apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized and safe experience. Maestro’s Support Service provides unparalleled 24/7 North American based live support and education services.

Follow us on social media for the latest updates in B2B!

Image

Latest

AMAG Technology
AMAG Technology: Control, Reliability, and Customer-First Supply Chain Excellence
April 2, 2025

At AMAG Technology, being customer-obsessed goes beyond a mindset—it’s built into every part of the operation. One of the company’s greatest strengths lies in its ability to manufacture its own products, offering a level of supply chain control that few competitors can match. Allan Price, Head of Global Supply Chain at AMAG, emphasizes how this…

Read More
visitor management solution
Reinventing Visitor Management Solution with Symmetry GUEST
April 2, 2025

In an age where speed and security are paramount, the traditional paper logbook is becoming a relic of the past. AMAG Technology’s Symmetry Guest system offers a modern, digital solution that redefines the way organizations welcome and manage visitors. Gone are the days of long lines and confusion at the front desk—Symmetry Guest empowers hosts…

Read More
AMAG
Driven by Customers, Defined by Innovation: Inside AMAG’s Customer-Obsessed Approach
April 2, 2025

AMAG Technology continues to strengthen its customer-obsessed culture by actively listening to both internal and external voices. As shared by Kyle Gordon, Executive Vice President of Global Sales, Marketing, & Commercial Excellence, the company is focused on improving processes, responding with speed, and driving innovation—while honoring its legacy and delivering unique value within the industry.

Read More
biotech
Biotech Moves Smarter: IDDI Powers Data-Driven Drug Innovation
April 2, 2025

As biotech innovation accelerates, small and mid-size pharmaceutical companies are becoming key players in bringing new treatments to market. Yet many of these organizations face steep challenges when navigating clinical trial design, regulatory approval, and data integrity. According to a McKinsey Global Institute report, industries like biotech could help generate up to $50 trillion…

Read More