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Empowering Hospitality

Since its inception in 2000, Visual Matrix has served the global hospitality industry as a pioneer in advanced hotel property management technology. More than just a full-featured front desk solution, the Visual Matrix all-in-one PMS also provides hoteliers with the ability to maximize profits using a comprehensive revenue analysis platform that is built directly into the PMS. Visual Matrix provides staff with an intuitive user-friendly interface and is available as either a desktop or fully cloud-based solution to suit the unique needs of any hotel business.

Empowering Hospitality

Hospitality

Revolutionizing Hospitality: Baskar Manivannan on AI and Automation in Hotels

MarketScale
May 31, 2024
AI in Hospitality
Baskar Manivannan
Hotel Automation
VenueLytics
+more

In a world where immediacy and personalization define customer satisfaction, the hospitality industry is being reshaped by an urgent need for digital transformation. Once reliant on high-touch, manual service models, hotels are now racing to implement AI-driven solutions to meet modern guest expectations while grappling with ongoing labor shortages. From contactless check-ins to mobile concierge services, technology isn’t just enhancing experiences—it’s redefining them. Yet, for many hoteliers, time and resources remain barriers to adopting the right tech stack in an increasingly competitive market.

The real challenge lies not in choosing between human touch and automation, but in finding the right blend of both to deliver seamless, memorable stays. As artificial intelligence grows more sophisticated, its role in everything from real-time service recovery to revenue optimization is proving indispensable. With guests seeking instant gratification and hoteliers focused on profitability and efficiency, AI offers a bridge between operational excellence and exceptional service. To explore how this delicate balance is achieved and what the future of hotel technology holds, we turn to Baskar Manivannan, Co-Founder and CEO of VenueLytics.ai, in Revolutionizing Hospitality: Baskar Manivannan on AI and Automation in Hotels for Visual Matrix.

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