Skip to content
MarketScale
‹ Back to IndustriesHospitality

Staying Ready to be Ready For You to Travel: Say Yes To Travel

It’s no question that the airline industry has been hit hard due to the corona virus pandemic. With the industry coming to a near standstill, what is it like for those still working? Host Sarah Dandashy got to chat with Captain Ryan Hunter, a pilot with United Airlines. Having been a pilot with the…

This story was produced through MarketScale. See how Hospitality teams put it to work with Executive Thought Leadership.

Share
Staying Ready to be Ready For You to Travel: Say Yes To Travel

Get featured

Want to get featured in MarketScale Hospitality?

Create a free MarketScale workspace and get your company's expertise featured across our Hospitality coverage. No credit card, no demo required.

Start free

It’s no question that the airline industry has been hit hard due to the corona virus pandemic. With the industry coming to a near standstill, what is it like for those still working? Host Sarah Dandashy got to chat with Captain Ryan Hunter, a pilot with United Airlines. Having been a pilot with the airlines for over 15 years, he knows all the ins and outs of the industry. He shared with us some insight on what it is like to work as a pilot right now.

“I’ve never seen anything like this. But we are going to get through it. I am just trying to remain positive and supportive of everyone in the travel industry right now.”

Airlines within the US are averaging passenger loads operating at 97% down. “On planes 1that can carry 150-190 seats, I’m seeing them only carry 1-30 people.” These numbers are staggering. Without a vaccine or an end in sight, it is really tough planning for the future.

“Being a Captain and being a leader, I have to promote positivity. We will bounce back stronger… This is a tough reality. There are so many people losing jobs. It’s about everybody. It’s hard for me to see.”

The biggest changes that he has seen are airports that are just empty. What used to be an exciting, bustling hub connecting people, airports are now ghost towns.

He hopes that by the summer, people will want to get back to “normal.” “I believe humans want to travel, they want to see, they want to make money.

As far as getting back to the numbers we were operating at before the pandemic, realistically it might take 18 to 24 months.

Naturally, there will be more regulations moving forward. What those actual changes will be has yet to be determined, but it is fair to hope that most people will be a little more mindful of their behaviors on plane.

This current periods feels more like a pause. It almost doesn’t seem real. But Captain Hunter remains a positive outlook. Hopefully with this time away from our normal routines, experiences will be a priority for travelers. “We will travel again.”

Say Yes To Travel has a new episode every Thursday!

Your experts belong here

Every story in MarketScale Hospitality starts with a company putting its general managers, operations leads, and brand teams on the record. Buyers are already reading this topic. The only question is whose experts they find.

Owners and operators buy from people who understand the property, and your teams prove it in their own words.

Get your team featuredSee how it works15 minutes, straight to a calendar.

Follow Hospitality Insights

Get new expert content in your inbox.

Hospitality: are you visible to AI?

Before they reach out, Hospitality buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free plan

You just read one Hospitality expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your general managers, operations leads, and brand teams into the articles, video, and social content Hospitality buyers are searching for. Create a free workspace and see it with your own people. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale workspace, up to 10 people
One professional video edit a month for qualifying companies
Media requests to your crowd, remote recording, AI writing tools
$0, no credit card, nothing that expires

More Hospitality Insights

Fragmented POS systems are restaurants' biggest missed data opportunity, Oracle says

Fragmented POS systems are restaurants' biggest missed data opportunity, Oracle says

Oracle Restaurants' Amber Trendell told Bar & Restaurant that unification is the biggest opportunity operators are still overlooking. Many restaurants run fragmented POS environments because of regional, franchise or location-level decisions, and that fragmentation makes it harder to standardize processes, introduce automation and use data and AI consistently.

  • 01A restaurant chain's POS question is shifting from which vendor to how many vendors: Oracle Restaurants frames platform unification, not feature count, as the largest unused source of value.
  • 02Six POS metrics worth tracking as trends rather than snapshots, per 110 Ventures: sales by hour, average ticket, product mix, labor percentage, transaction count and loyalty participation.
  • 03Some POS providers now let customers order from multiple restaurants on a single kiosk or tablet, an option Signature Systems says suits food courts, casinos and theme parks.

Sep 17, 2026

More than half of hotels are still short-staffed despite 70% raising pay

More than half of hotels are still short-staffed despite 70% raising pay

AHLA's March 2026 survey of 246 hotel owners found more than half understaffed even though 70% are offering higher wages. Cost of goods and supplies (71%) outranked labor costs (65%) as the most cited financial pressure.

  • 01Cost of goods and supplies (71%) outranked labor costs (65%) among hotel owners' most frequently cited financial pressures in AHLA's 2026 survey.
  • 02Higher wages are offered by 70% of surveyed hotels; a separate AHLA and Hireology survey fielded between Dec. 6, 2024, and Jan. 3, 2025, put that figure at 47%.
  • 03Some 39% of owners expect 2026 demand to remain relatively stable compared with 2025, 29% expect it to be somewhat stronger and only 6% expect it to be much stronger.

Sep 14, 2026

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

65% of North American hotels reported staffing shortages in 2025 as AI moves into ops

A BCG and NYU SPS analysis says 65% of North American hotels reported staffing shortages in 2025. Labor costs rose 11.2% year over year. The report says hotel discovery is shifting to AI assistants, pushing operators to build machine-readable content and integrated data.

  • 01If AI assistants surface only a short list of hotels, content and rate shopping shifts from “best page” SEO to “best answer” data hygiene across channels.
  • 02The biggest blocker to scaling AI in hotels is still plumbing: nearly half of hoteliers report difficulty accessing critical business information, according to Hotel Management.
  • 03Operational AI claims can be tested quickly: housekeeping cycle time and food waste are already instrumented at many brands, so baselines and reporting cadence can be set in the statement of work before deploying.

Sep 13, 2026

Explore More Hospitality Insights

Read more expert perspectives from across Hospitality.

Browse Hospitality Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Hospitality and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512