We need to talk about your Property Management System

For too long, hospitality professionals have settled for property management systems (PMS) that do little more than the bare minimum. The fear of high switching costs or disruption often keeps hoteliers locked into outdated, underperforming platforms. But in an industry where guest experience is everything, relying on clunky software is more than inconvenient—it’s a competitive risk. Innovation isn’t just a buzzword; it’s the backbone of thriving businesses in a digital-first market. A modern PMS should be more than a digital filing cabinet—it should be a smart, responsive partner in delivering seamless operations and stellar service. Visual Matrix positions itself as just that: a hospitality operating platform built to meet today’s expectations and tomorrow’s demands. If hospitality is about delighting guests, then your software should never be the reason you fall short.

Recent Episodes

The hospitality industry is in the middle of a structural shift toward commercial leadership. Titles like “commercial leader” and “commercial strategy” have gone from buzzwords to necessities as hotels face tighter margins, rising distribution costs, and increasingly fragmented demand. Post-pandemic recovery, accelerated digital marketing spend, and a surge in new supply have forced owners…

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…

Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….