We need to talk about your Property Management System

For too long, hospitality professionals have settled for property management systems (PMS) that do little more than the bare minimum. The fear of high switching costs or disruption often keeps hoteliers locked into outdated, underperforming platforms. But in an industry where guest experience is everything, relying on clunky software is more than inconvenient—it’s a competitive risk. Innovation isn’t just a buzzword; it’s the backbone of thriving businesses in a digital-first market. A modern PMS should be more than a digital filing cabinet—it should be a smart, responsive partner in delivering seamless operations and stellar service. Visual Matrix positions itself as just that: a hospitality operating platform built to meet today’s expectations and tomorrow’s demands. If hospitality is about delighting guests, then your software should never be the reason you fall short.

Recent Episodes

Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….

The hospitality industry has weathered enormous shifts in the last five years, from pandemic‑era shutdowns to evolving guest expectations. Although hotels are projected to add over 14,000 employees in 2025, staffing levels are still well below pre‑pandemic (2019) figures. For hotel professionals, visibility and adaptability are critical, not only in operations but in how they…

Influencer marketing is rapidly changing, and many hotels are still figuring out how to tap into its full potential. As travelers demand more authentic and relatable content, the pressure is on for hotels to adapt their marketing strategies. But with skepticism around the true ROI of influencer partnerships, it’s more important than ever for brands…