Growth Pains: Standardizing Process and Procedures for a Robust IT Asset Management Program

In this episode of the Hitchhiker’s Guide to IT Podcast, host Michelle Dawn Mooney discusses the challenges and strategies for building a robust IT Asset Management (ITAM) program with special guest Ian Silver, the ITAM manager for the Flynn Group of Companies. They delve into the definition of ITAM, which involves managing technology assets throughout their lifecycle, from procurement to retirement. They emphasize the importance of standardizing processes and procedures to overcome the challenges posed by fragmented tribal knowledge within organizations.

Silver shares insights into the first steps organizations should take to improve their ITAM practices, emphasizing the need to identify the specific problem they are trying to solve. He advises against letting tools dictate objectives and stresses the importance of clarity and focus.

The conversation highlights the significance of setting interim milestones and using reporting to track progress and measure success. Silver suggests tackling ITAM improvements incrementally and being patient with the process. He explains that productivity may initially decline as new standardized approaches are introduced but assures that the long-term benefits are worth the short-term trade-offs.

Listeners are encouraged to reach out to Ian Silver on LinkedIn for further assistance or questions regarding ITAM. Overall, the episode provides valuable insights into the challenges, strategies, and key considerations for organizations aiming to enhance their IT Asset Management practices.