Industry Experts – Visual Matrix
In an industry defined by warmth, service, and personal connection, the idea of embracing artificial intelligence might seem counterintuitive. But in reality, AI isn’t replacing the human touch — it’s making it stronger. As hotels face mounting pressure from rising labor and supply costs, shrinking profit margins, and an increasingly tech-savvy guest base, innovation isn’t…
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Hospitality
Navigating Change: Phil Payne on Hospitality, Technology, and Resilience
In an era defined by digital disruption and ever-shifting consumer expectations, the hospitality industry has found itself at a crossroads. Technology has rapidly reshaped the way hotels operate, from property management systems to guest engagement tools. But no matter how advanced the software becomes, the core of hospitality remains human connection—a truth the pandemic underscored…
Hospitality
Empowering Hospitality: Chris Trick’s Insights from a Career in the Industry
In a world where travel is more dynamic and data-driven than ever, hospitality brands are under pressure to deliver both personal connection and technological innovation. As guests expect seamless digital experiences alongside authentic service, hotels must strike a balance between warmth and efficiency. This shift isn’t about replacing human interaction with machines—it’s about using tech…
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Pursuing the World’s Rarest DX: Vadym Ivliev, UT6UD, and the Story That Led Him to Bouvet
For some operators, Bouvet Island represents the ultimate technical challenge. For Vadym Ivliev (UT6UD), it is something more personal—and more mysterious. From his home in Kyiv—far removed from the ice, storms, and isolation of Bouvet—Vadym has long been drawn to the island not only for its legendary radio silence, but for the stories it inspires….
Inside GameStop’s Meteoric Stock Surge: A Former Executive Reflects on Power, Pivots, and the Price of Winning
The meme-stock era may feel like old news, but its aftershocks are still reshaping how leaders think about transformation, risk, and reward. In the wake of unprecedented short squeezes, shuttered storefronts, and sudden wealth creation, executives across retail and tech are still asking what actually happened—and why. Few episodes crystallize those questions better than…
The DisruptED Journey with Tim Maitland at MarketScale (Episode Three)
Storytelling is changing fast, shaped by new platforms, shifting audiences, and a growing demand for authenticity. What started as traditional podcasting has evolved into community-driven ecosystems built on real voices and lived experience. In this landscape, storytelling isn’t just content—it’s a way to build connection, spark engagement, and drive meaningful change. When done well,…
The DisruptED Journey with Tim Maitland at MarketScale (Episode Two)
Education is at a crossroads. As AI, online learning, and workforce demands rapidly reshape how people gain skills, long-standing gaps in access and outcomes remain a major concern in Michigan. Recent reporting on the 2025 State of Education and Talent shows Michigan has fallen to its lowest ever ranking in per capita income, underscoring…
