Industry Experts – Visual Matrix
In an industry defined by warmth, service, and personal connection, the idea of embracing artificial intelligence might seem counterintuitive. But in reality, AI isn’t replacing the human touch — it’s making it stronger. As hotels face mounting pressure from rising labor and supply costs, shrinking profit margins, and an increasingly tech-savvy guest base, innovation isn’t…
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Hospitality
Navigating Change: Phil Payne on Hospitality, Technology, and Resilience
In an era defined by digital disruption and ever-shifting consumer expectations, the hospitality industry has found itself at a crossroads. Technology has rapidly reshaped the way hotels operate, from property management systems to guest engagement tools. But no matter how advanced the software becomes, the core of hospitality remains human connection—a truth the pandemic underscored…
Hospitality
Empowering Hospitality: Chris Trick’s Insights from a Career in the Industry
In a world where travel is more dynamic and data-driven than ever, hospitality brands are under pressure to deliver both personal connection and technological innovation. As guests expect seamless digital experiences alongside authentic service, hotels must strike a balance between warmth and efficiency. This shift isn’t about replacing human interaction with machines—it’s about using tech…
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WAVIT’s Mentorship Program: Cyndie Nelson on Building Careers Through Guidance
The AV industry, like many others in tech, often thrives on innovation—but it’s mentorship that sustains it. Behind every successful professional is often a mentor who provided guidance, shared hard-earned lessons, and opened doors that might have otherwise stayed shut. Programs like WAVIT (Women in AV/IT) bring this spirit of mentorship into focus by intentionally…
Empowering Innovation: Kim Porter’s Role in the WAVIT Mentorship Program
In an industry where innovation often hinges on experience, mentorship is the bridge that connects the wisdom of the past with the promise of the future. Engineering, especially in the mechanical domain, is traditionally seen as a discipline of precision, but its culture is just as vital as its calculations. That’s why programs like WAVIT’s…
Passion, Power, and the Mentorship Paradigm Shift in Tech
In today’s rapidly evolving tech world, mentorship has emerged as more than a professional development tool—it’s a powerful human connection that fosters resilience, purpose, and authenticity. Particularly for women in engineering and STEM, mentorship isn’t just about career guidance; it’s a lifeline to navigating environments where their voices may still fight to be heard. While…
Lessons in Leadership: Mitek’s Cyndie Nelson on the Power of Mentoring Women in AV Technology
Mentorship has long been considered a cornerstone of professional development, but in the fast-evolving world of AV technology and sales, its value has never been more evident. The unspoken nuances of tradecraft—those bits of wisdom not found in textbooks—are often only accessible through the lived experience of mentors. Particularly for women in traditionally male-dominated industries,…
