Industry Experts – Visual Matrix
In an industry defined by warmth, service, and personal connection, the idea of embracing artificial intelligence might seem counterintuitive. But in reality, AI isn’t replacing the human touch — it’s making it stronger. As hotels face mounting pressure from rising labor and supply costs, shrinking profit margins, and an increasingly tech-savvy guest base, innovation isn’t…
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Hospitality
Navigating Change: Phil Payne on Hospitality, Technology, and Resilience
In an era defined by digital disruption and ever-shifting consumer expectations, the hospitality industry has found itself at a crossroads. Technology has rapidly reshaped the way hotels operate, from property management systems to guest engagement tools. But no matter how advanced the software becomes, the core of hospitality remains human connection—a truth the pandemic underscored…
Hospitality
Empowering Hospitality: Chris Trick’s Insights from a Career in the Industry
In a world where travel is more dynamic and data-driven than ever, hospitality brands are under pressure to deliver both personal connection and technological innovation. As guests expect seamless digital experiences alongside authentic service, hotels must strike a balance between warmth and efficiency. This shift isn’t about replacing human interaction with machines—it’s about using tech…
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IABSC: Where Baggage Handling Professionals Find Their People
As baggage handling professionals, we speak a language all our own. Merge logic, tracking mechanisms, and baggage reconciliation. While the traveling public sees only their suitcase appear on the carousel, we understand the sophisticated symphony that makes it all happen. That’s exactly why the International Association of Baggage System Companies (IABSC) exists. Our secret sauce…
Modular Offices Are Changing the Workplace Game — One Move at a Time
In this enlightening episode of the Built Modular podcast, Lynette Wooten, Transactional Sales Rep for Boxx Modular, sits down with host Michelle Dawn Mooney for a deep dive into the rapidly evolving world of modular construction. Lynette provides a detailed overview of the numerous benefits of utilizing modular offices over traditional buildings, bringing light…
Talking Recruiting, Retention and Everything in Between for the AV Industry
The demand for AV services accelerates, and the industry is facing a growing labor crisis. According to Field Nation, 72% of AV integrators say talent shortages are their most pressing challenge, driven by a wave of retirements, increased project complexity, and rising demand across sectors like education, healthcare, and retail. AV Integrators risk project…
How AV Integrators Can Face the Challenge of Scaling Their Services
Demand for AV integration services is becoming more complex and widespread, making it increasingly difficult for integrators to scale operations without sacrificing profitability. According to AVIXA’s 2024 Industry Outlook and Trends Analysis, the Pro AV market is projected to reach $422 billion by 2029, intensifying the need for flexible, scalable support. Amid these pressures, service…
