AV’s Critical Role in the Future of Healthcare Experience
As healthcare organizations face growing pressure to improve healthcare experience, patient outcomes, streamline operations, and address chronic staffing shortages, audiovisual (AV) technologies are becoming essential tools in delivering high-quality care. From in-room monitoring to patient communication systems, the AV industry is stepping up to meet the evolving demands of a sector that touches every life. According to the American Hospital Association, hospitals nationwide have lost over 100,000 healthcare workers since 2021, further heightening the urgency for tech-driven solutions.
But how exactly can AV professionals align their capabilities with the complex and risk-averse world of healthcare without overreaching or underdelivering?
On this episode of Pro AV Today, host Ben Thomas is joined by Mike Dermont, Healthcare Solutions Leader at Diversified, for a discussion into how the AV industry can better serve the healthcare market. The two explored current challenges, integration best practices, and the importance of tailoring solutions to the unique demands of clinical environments.
Several key points from the episode discussed:
- How AV is helping shift healthcare go from a transactional model, to a relationship-based journey by supporting personalized, comforting, and responsive patient environments.
- How technologies such as remote monitoring, PTZ cameras, and integrated nurse call systems enable clinical teams to manage more patients efficiently, reducing burnout and improving care quality.
- The success in healthcare AV requires more than technology. It demands collaboration with risk, infosec, clinical, and legal teams to meet stringent HIPAA and cybersecurity standards
Mike Dermont is the Healthcare Solutions Leader at Diversified, a global technology integrator. He has over two decades of experience spanning emergency medical transport and healthcare consulting. Dermont brings a holistic understanding of patient care delivery and operational transformation. At Diversified, he spearheads AV strategy for hospitals and life sciences clients, helping them align technology investments with care quality and business goals.
