Products – Visual Matrix
In the hustle of hotel operations, few tasks are as deceptively complex as managing lost and found items. What seems like a small logistical footnote can quickly spiral into miscommunications, misplaced belongings, and ultimately, frustrated guests. Traditionally, hotel staff have relied on handwritten logs, ad hoc storage solutions, and memory—systems that leave ample room for…
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Hospitality
Visual Matrix – Welcome to Easy
In today’s fast-paced hospitality industry, efficient property management systems (PMS) are not just a convenience—they’re a necessity. Visual Matrix, a PMS designed with hotel staff in mind, exemplifies how technology can streamline operations without overwhelming users. From a dashboard that offers a snapshot of daily activity to intuitive reservation tools, it’s clear the platform prioritizes…
Hospitality
Visual Matrix: Partnering to Maximize Hotel Success
Get an intricate look at Visual Matrix, redefining hotel technology by establishing strong relationships. “More than software providers; Visual Matrix is a partner helping hoteliers optimize their technology.” Our cooperative model extends to other industry players with a shared goal of crafting innovative and effective solutions. Stay connected for latest industry insights and compelling conversations.
Hospitality
Streamline Reservations with Visual Matrix’s Timesaving Book RES Tool
Save time with our Book RES tool! Instead of filling out multiple fields on the original reservation form, use Book RES to complete reservations in just one screen with a few quick entries.
Hospitality
We need to talk about your Property Management System
For too long, hospitality professionals have settled for property management systems (PMS) that do little more than the bare minimum. The fear of high switching costs or disruption often keeps hoteliers locked into outdated, underperforming platforms. But in an industry where guest experience is everything, relying on clunky software is more than inconvenient—it’s a competitive…
Hospitality
Enhance Your User Experience with Visual Matrix Knowledge Base
In the fast-paced world of hotel management, efficiency and autonomy are crucial—and that’s exactly where the Visual Matrix Knowledge Base shines. Acting as a digital command center, this expansive hub of over 1,300 articles empowers users to solve problems, learn new features, and streamline their daily operations without waiting on support. Available on both desktop…
Hospitality
I’m Porter: In-App Learning and Announcements
In today’s fast-paced hospitality industry, empowering staff with real-time, accessible training is no longer a luxury—it’s a necessity. Visual Matrix’s in-app assistant, Porter, reflects a growing trend of integrating learning directly within the workflow, eliminating the need to toggle between platforms or wait for scheduled training sessions. By embedding guided tutorials and timely reminders into…
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PCP Attribution Analysis
Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…
Sydney Health Demo
In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…
Pharmacy Part 1
In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…
Inclusive Care
Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…
