Why It’s Crucial to Get Table Payment Right

The story of Frankenstein has been told for generations, yet the lessons from this tale of mad experimentation gone horrifically wrong are still being learned today, sometimes in the unlikeliest of settings, such as full-service restaurants.

No, this isn’t a general commentary on food or menu decisions, but rather the “monsters” that are being built to enable guests to pay at the table. You see, while pay-at-the-table solutions are relatively new to the hospitality marketplace, they have actually been on the minds of restaurant operators for years. Operators have long ideated around the many risks associated with taking a consumer’s credit card from their possession, the convenience that a pay-at-the-table solution could provide for customers, and the efficiency that it would bring to wait staffs. But like Victor Frankenstein learned in Mary Shelley’s famous novel, there’s a risk to tampering with the natural order of things.

Many operators fail to consider the dramatic impact that some pay-at-the-table technologies can have on their guests’ overall restaurant experience. The importance of that final interaction with the customer is often overlooked or undervalued. Yet, it’s the last impressionable segment of the dining experience and the final touch-point that operators have before their customer walks out the door. If the pay-at-the-table process isn’t elegant or secure, or if it fails to complement the actual dining experience, it puts the entire restaurant visit at risk. There is truth to the fact that you never get a second chance to make a last impression, as well as the first.

Despite the risks, a number of full-service restaurant operators have performed experiments with pay-at-the-table technologies that were rushed to market, repurposed from another industry solution, or built on a software platform that is not integrated with their point-of-sale system. To compound the problem, many of these solutions hadn’t met important payment security standards while others looked like they were designed for a middle school science project. While there is no evil hand-wringing, flashes of lightning, or diabolical laughter that accompanies these experiments, often times the dangers of ambition simply turn into obsession, and Frankenstein’s monster is born.

To read the rest of the article check out FSR Magazine.

To learn more about Table Safe check out their website TableSafe.com!

Follow us on social media for the latest updates in B2B!

Image

Latest

DisruptED in Advanced Manufacturing: The Bridgestone Story with Will Robbins Pt. 1
February 14, 2025

The automotive world is seeing some unprecedented change, and the tire industry is no exception. As electric vehicles (EVs) grow in popularity, sustainability is a major concern. With new mobility trends emerging, companies like Bridgestone are at the forefront of innovation. Additionally, with the popularity of vehicles on the road being fitted with Bridgestone or…

Read More
advanced manufacturing
Female Leaders in the DisruptED World of Advanced Manufacturing with Rachel Potee
February 14, 2025

The manufacturing industry is undergoing rapid transformation, with automation, AI, and cutting-edge technology redefining how products are made and distributed. Despite these advancements, one challenge remains: gender diversity. Women still hold a disproportionately low number of leadership positions in manufacturing, making stories of female leaders all the more essential. In fact, according to a…

Read More
Co-Sell Connection 2025
Verizon Partner Network Co-Sell Connection 2025 Kick Off
February 13, 2025

The Co-Sell Connection 2025 webinar kicked off with a warm welcome from the host, Cesar Turan. The series aims to spotlight Verizon products and solutions and provide insights from top thought leaders to help navigate the evolving business landscape. Key Speakers and Topics In this session, Verizon’s partner leadership team, including Martina the Channel…

Read More
Financial Advisor
The Must-Have Financial Advisor Tech for 2025
February 13, 2025

The financial advisory industry is undergoing rapid technological change, with AI-driven tools, alternative investments, and social-driven platforms reshaping the landscape. With rapid advancements in fintech, advisors are under increasing pressure to integrate cutting-edge technology into their practice. But with so many options, which tools are truly game-changing, and which are overhyped? A critical resource…

Read More