Listen: Who’s Holding My Wallet? with Miya Knights of Eagle Eye

 

The invention of the electric light was an important moment for the Retail industry. It allowed for longer store hours, consistent store atmosphere, and the opportunity for dramatic highlighting of specific goods. The advent of digital rewards programs has the potential to be just as impactful. On today’s podcast, Sean Heath spoke with Miya Knights, the Head of Industry Insight for Eagle Eye Solutions.

They discussed some of the ways that digital wallets are changing the retail experience for customers, the challenge of dealing with the fear of managing all of that data in a coherent way, and the way that blockchain could change the balance of power in the retail/customer relationship. (Also, they agreed that Sean can not be left alone on Alibaba with a credit card.)

For the latest news, videos, and podcasts in the Retail Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @RetailMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

skilled trades mentorship
Why the Trades Need a Cultural Reset to Attract and Retain the Next Generation
March 3, 2026

The skilled trades are at a critical crossroads. According to an August 2025 report from the Institute for Women’s Policy Research (IWPR), the number of women working in construction and extraction occupations rose to 366,360 in 2024, the highest level ever recorded. Yet despite that growth, women still account for only about 4.3% of construction…

Read More
virtual physical therapy
Virtual Physical Therapy and the Changing Landscape of Athlete Care
March 3, 2026

Virtual care is no longer an experiment—it’s a structural shift in healthcare. Telehealth usage remains significantly higher than pre-2020 levels, and providers across disciplines are rethinking how to deliver higher-quality outcomes without the overhead and insurance constraints of traditional clinics. Meanwhile, recreational and endurance sports participation continues to rise, with millions of Americans registering…

Read More
employer
Why Institution-Wide Employer Alignment Will Define the Next Era of Higher Ed
March 2, 2026

Higher education is at an inflection point. Institutions are facing a demographic cliff in traditional-age enrollment, softening international pipelines, and increasing scrutiny around the return on investment of a degree. At the same time, the World Economic Forum reports that 59 out of every 100 workers globally are projected to require reskilling or upskilling…

Read More
billing platform
Retail Energy Companies Don’t Need a New Billing Platform, They Need a Better Strategy
February 25, 2026

Retail energy companies are experiencing real pain with their billing systems — but the system itself isn’t always the root cause. Mollie Gaby, Principal at CG Infinity, believes many organizations underestimate how much performance depends on collaboration between technical teams and the business. When developers truly understand retail energy operations and work closely with internal…

Read More