The Retail Health Clinic Market is Expected to Double in a Few Years. Customer Experience Must Be a Priority

 

Amid hospitals experiencing workforce shortages, the retail health clinic is gaining popularity for their ability to provide quality care to millions of patients. In fact, the retail clinic market, which stood at $2.05 billion last year, is expected to reach $4.22 billion by the year 2029. But as companies like Amazon enter the healthcare industry, what are some steps retail health clinics can take to improve customer experience?

Retail health clinics already come with a number of perks. For instance, they do not require prior appointments and provide easy access to healthcare for minor ailments. By providing these services, a retail health clinic can also reduce the burden on overcrowded emergency departments. However, experts believe that the clinics must make use of technology to make the entire experience seamless for customers, all the way from booking an appointment to the safe delivery of drugs.

Greg Samios, who currently serves as the President and CEO of Clinical Effectiveness at Wolter Kluwer, highlights the steps retail health clinics can take to

Greg’s Thoughts

“We believe that the retail pharmacy channel will make up roughly half of primary care in the next five years, and that that’s a good thing for patients [because] it provides better flexibility. But that said, there are many things that are important to patients. First, the safe delivery of drugs is a high priority. Second, that their customer experience is a very good experience, enabled by technology that can allow appointment setting and patient education delivered to them in the retail setting. And equally important, the harmonization of the content and the care that’s gets delivered [is] delivered with the highest quality based on the best evidence.”

 

Article written by Aarushi Maheshwari.

Follow us on social media for the latest updates in B2B!

Latest

mastering AV sales strategies
Mastering AV Sales Strategies: A Diverse Market Requires Understanding Individual Needs
December 8, 2023

Mastering AV sales strategies in a global professional audio-visual (Pro AV) market, poised to reach $79.2 billion by 2028, requires much attention to detail. The surge in demand from corporate, government, and institutional sectors, driven by the need for enhanced productivity and efficient working environments, gives AV sales pros a lot of opportunity. In […]

Read More
cybersecurity in healthcare
Cybersecurity in Healthcare: Addressing the Growing Threat
December 8, 2023

To keep up with the growing threats, cybersecurity in healthcare is a high-level priority. The recent ransomware attack on Ardent Health underscores a stark reality for the healthcare industry: cyber threats are a significant and ongoing challenge. Mike Saylor, the CEO of Blackswan Cybersecurity, LLC, sheds light on the complexities of cybersecurity in healthcare. […]

Read More
effective debt management
Effective Debt Management Holds the Keys to Small Business Cash Flow and Growth
December 8, 2023

Effective debt management through a robust accounts receivable system is essential for small business cash flow and growth, necessitating automated payment schedules and strategic policy adjustments. Collaborating with a collection agency as a strategic partner can enhance revenue recovery while preserving positive customer relationships. How critical is effective debt management for the financial health […]

Read More