A Well-Defined DevOps Strategy Could Resolve the Disconnect between Application Developers and IT Operations

January 2, 2023
James Kent


In the ever-evolving landscape of IT, there is a growing rift between application development groups and traditional IT operations (DevOps). This disconnect, often generated by conflicting priorities and methodologies, poses a significant obstacle for many organizations. The DevOps approach, designed to harmonize these disparate factions, is increasingly embraced by development groups. Yet, a comprehensive tool to bring these principles into synergy with IT operations remains largely elusive. Many C-level executives don’t know what DevOps strategy, and a 2021 survey from Devops.com revealed that only 11% of respondents said their organizations have fully integrated DevOps strategy and practices, highlighting the urgency of this issue.

What if there was a way to bridge this gap and harmonize the often discordant objectives of IT operations and application development teams? How might such an offering revolutionize productivity and redefine operational efficiency?

Derek Hodge, ITSM Practice Manager at Thirdera, demonstrates DevOps Connect, Thirdera’s ServiceNow-certified offering designed to tackle this issue. Throughout his presentation, Hodge dives deep into the core objectives of DevOps Connect, illustrating how this innovative solution can serve both IT operations and application development groups.

Hodge’s presentation highlights these key aspects of DevOps Connect:

  • The principle of a “win-win situation” illustrates how DevOps Connect aims to align the interests of both IT operations and application development teams, enhancing productivity and cohesion
  • A detailed breakdown of DevOps Connect’s key pillars and capabilities, including unlimited change management, traceability, configuration snapshots, and automation of tedious tasks
  • The multi-phased approach of DevOps Connect, designed to accommodate varying levels of maturity within teams, thus ensuring effective integration irrespective of an organization’s current operational model

Derek Hodge, an experienced IT Service Management (ITSM) practitioner, brings industry knowledge. A key player at Thirdera, he has championed many projects emphasizing innovative solutions for complex IT challenges. With a strong background in ITSM and a knack for elucidating intricate technological concepts, Derek facilitates an engaging discussion on the role of DevOps Connect in bridging the divide between IT operations and application development.

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