How Third-Party Maintenance Providers Offer Better Solutions Than OEMs

Shelby
Shelby Skrhak
Nov 1, 2019
hardware hybrid maintenance OEM Promoted Content Reliant Technology Shelby Skrhak podcast Third Party Support Thomas Hodgson Podcast

 

A new report published by Gartner Research says third-party hardware maintenance providers are coming into their own as large companies are moving away from OEMs for all their service needs and implementing hybrid maintenance solutions for their businesses. That’s great news for companies like Reliant Technology], who have built a trusted reputation for guiding its clients to solutions that save money, are better customized, and more reactive to mission-critical situations.

Host Shelby Skrhak discusses the Gartner report with Reliant’s Thomas Hodgson, senior account executive, on this episode of the MarketScale Software & Technology Podcast.

“People come to Reliant because they’re getting pigeonholed by the manufacturer, thinking that forklifting their current solution is the route they have to go,” Hodgson said.

Implementing a brand new system is a big hurdle — both in terms of cost and knowledge-base — for small and mid-size companies who use older, sometimes proprietary network systems. So when an OEM stops supporting older versions, companies feel they have no choice but to upgrade. But buying up to the “Cadillac of systems” isn’t always the best solution, Hodgson said.

“In reality, companies can get the same level of service at a fraction of the cost by keeping their legacy hardware,” he said.

For the latest news, videos, and podcasts in the Software & Electronics Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!
Twitter – @TechMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

AMAG Technology
AMAG Technology: Control, Reliability, and Customer-First Supply Chain Excellence
April 2, 2025

At AMAG Technology, being customer-obsessed goes beyond a mindset—it’s built into every part of the operation. One of the company’s greatest strengths lies in its ability to manufacture its own products, offering a level of supply chain control that few competitors can match. Allan Price, Head of Global Supply Chain at AMAG, emphasizes how this…

Read More
visitor management solution
Reinventing Visitor Management Solution with Symmetry GUEST
April 2, 2025

In an age where speed and security are paramount, the traditional paper logbook is becoming a relic of the past. AMAG Technology’s Symmetry Guest system offers a modern, digital solution that redefines the way organizations welcome and manage visitors. Gone are the days of long lines and confusion at the front desk—Symmetry Guest empowers hosts…

Read More
AMAG
Driven by Customers, Defined by Innovation: Inside AMAG’s Customer-Obsessed Approach
April 2, 2025

AMAG Technology continues to strengthen its customer-obsessed culture by actively listening to both internal and external voices. As shared by Kyle Gordon, Executive Vice President of Global Sales, Marketing, & Commercial Excellence, the company is focused on improving processes, responding with speed, and driving innovation—while honoring its legacy and delivering unique value within the industry.

Read More
biotech
Biotech Moves Smarter: IDDI Powers Data-Driven Drug Innovation
April 2, 2025

As biotech innovation accelerates, small and mid-size pharmaceutical companies are becoming key players in bringing new treatments to market. Yet many of these organizations face steep challenges when navigating clinical trial design, regulatory approval, and data integrity. According to a McKinsey Global Institute report, industries like biotech could help generate up to $50 trillion…

Read More
Related
visitor management solution
Software & Technology
Reinventing Visitor Management Solution with Symmetry GUEST
April 2, 2025
video security
Healthcare
Smarter Video Security with Symmetry CompleteView
April 2, 2025

In today’s fast-evolving security landscape, intelligent video management is no longer a luxury—it’s a necessity. AMAG’s Symmetry CompleteView Video Management System rises to meet this demand with a powerful, scalable solution that adapts to organizations of any size. Designed with open architecture and user-friendliness at its core, the system offers seamless integration and effortless deployment….

Read More
symmetry CONNECT
Healthcare
Introducing Symmetry Connect: Automating Physical Identity and Access Management
April 2, 2025

In today’s fast-paced, security-conscious environment, managing who has access to what—and when—is more critical than ever. That’s where Symmetry CONNECT Identity Management by AMAG comes in, offering a powerful, streamlined solution for physical identity and access management (PIAM). With growing compliance demands and increasingly complex workforces, organizations need tools that can automate onboarding, simplify credentialing,…

Read More