Verizon Is Ready with Solutions for the Way We Work Now

 

One program for the 2 p.m. call, another for the 3 p.m. and then another utility for the notes. Working from home during the coronavirus pandemic has shown just how disparate many companies’ solutions are.

Of course, many of those companies had to scramble to get a remote work option set up for their employees, but Alex Doyle, Executive Director of Product Management at Verizon, says it’s important to take the time to meet unified communication challenges with innovation now that many companies expect to have their employees working from home for months to come.

“You’ve got all these piecemeal technologies people are using, but I also think companies are all coming around to this concept of what’s their technology stack for where they want to go. Certainly, that starts with reliable bandwidth,” Doyle said. “Part two is the collaboration components, whether it’s unified communication or collaboration.

“The third part of the stack is the contact center, because, if you’re working within your company well but not serving your customers, you’re not going to make it. And then that fourth level is really the security component. I think the people who win are going to be the companies that can bring all four of those.”

Perhaps it should be no surprise Verizon adapted its operations quickly to the pandemic, since it already has a history of responding to crisis. In the past, that meant a natural disaster or another localized issue rather than a global public health crisis. Still, the experience served the company well, Doyle said.

“Whether it was Hurricane Sandy in 2012 or, more recently, Hurricane Michael in the Southeast, we’re always running to help people with disaster recovery and kind of move to mobility,” he said. “I think what was different this time is we couldn’t run to a specific place, because it was everywhere, but those lessons learned, I think they helped us do it at scale. So, if you said, wow, we moved 95% of our population to work from home, we had a lot of experience at it.”

That experience gets put to use as Verizon creates unified communications solutions companies can give their employees looking to navigate the workplace of today and all its challenges.

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Scott Stevens
A Father’s Legacy: Balancing Career and Parenthood in the Tech Industry with Scott Stevens
December 19, 2024

For Scott Stevens, a veteran of the semiconductor and PC industry, it’s not just the innovation and technological revolutions that mark the timeline of his journey. More precious are the personal milestones: the births of his three children, Jenny, Will, and Cole. As a dedicated father, he prioritized carving out time during his bustling…

Read More
Vibration solutions for microscopes
Tailored Vibration Solutions for Microscopes Enhance Accuracy, Stability & Precision
December 19, 2024

Welcome to another engaging episode of “Vibrations,” a TMC podcast hosted by Daniel Litwin, the voice of B2B. This episode dives deep into the intricacies of tailored vibration solutions for microscopes, an essential tool in various scientific and industrial settings. Join us as we explore how these solutions enhance the functionality and precision of…

Read More
Madewell
Madewell’s Data Driven Evolution for Today’s Consumer
December 19, 2024

In the ever-evolving world of retail, success hinges on understanding the modern consumer’s priorities: personalized shopping, timeless quality, and seamless experiences. Madewell, a denim-first brand, has leaned into these trends by redefining its in-store shopping and product strategies. With the rise of digital integration and customer-driven design, the stakes have never been higher for…

Read More
Retail Reimagined: Unpacking the Retail in Box for Small & Medium Retailers
Retail Reimagined: Unpacking the Retail in Box for Small & Medium Retailers
December 19, 2024

India’s retail sector is experiencing a digital revolution, and Intel’s Retail in a Box is leading the charge. In this episode of To the Edge and Beyond, host Michelle Dawn Mooney explores how this innovative solution integrates AI-driven analytics and advanced POS systems to streamline operations for India’s 10-13 million kirana stores and small…

Read More