Articles by tag: Service Channel
As retailers attempt to pull the trigger on reopening brick and mortar in a big way, they know they have to get it right the first time. Yet so much confusion surrounds what is even possible as the corona crisis plays out. Restoring consumer confidence will require clear answers, actionable best practices, and herculean effort. As…
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Icom and EPCOM Showcase Real-World Impact of Trusted Communications at IWCE 2025
At the International Wireless Communications Expo (IWCE) 2025—an event focused on mission-critical communications for industries like public safety and utilities—EPCOM and Icom stood out by demonstrating how trusted technology and long-term partnerships can deliver real impact. Representing EPCOM, Director of Customer Success Abril Rodriguez highlighted the company’s role as a long-time partner and recent U.S….
New Telex-Icom Compatibility Enables Channel Change, ANI, and Emergency Decode from Dispatch
At this year’s International Wireless Communications Expo (IWCE), Telex and Icom introduced an important step forward in critical communications: the integration of Telex dispatch consoles with Icom’s P25 mobile radios. This new compatibility allows dispatchers to access key radio functions—such as channel change, ANI (Automatic Number Identification), and emergency alert decoding—directly from the Telex console. The…
The Future of AI in Education Starts with Empowering Teachers
Teachers are overburdened, overwhelmed, and often under-supported. Take the school year of 2022-23 for example — During the year, the average K–12 educator was found to juggle a whopping 49 digital tools. This digital overload, compounded by post-COVID challenges, has not only tethered teachers to their desks but eroded the essential human connection in…
FuturePorts Reimagines Port Leadership and Innovation in Logistics
As global trade logistics falls under more and more pressure to be faster, greener, and more transparent, port authorities and stakeholders are facing a new kind of challenge: how to modernize infrastructure while balancing environmental and community demands. Ports such as Los Angeles and Long Beach are at the epicenter of innovation and scrutiny,…