Velocity Unlocks New Efficiency and Value in Legal Service Delivery

January 4, 2024


Velocity, a certified offering built with ServiceNow and developed by Thirdera, is transforming legal service delivery by infusing efficiency and structure into traditionally cumbersome processes. It stands out as a game-changer in legal operations, particularly for teams overwhelmed with unstructured requests and hampered by inefficient intake methods.

Integrating seamlessly with the ServiceNow employee center, Velocity transforms the employee experience by offering straightforward service options for basic queries. This integration not only streamlines the process but also liberates legal teams to focus on more complex and demanding tasks.

One of the key strengths of Velocity is its rapid implementation time of just twelve weeks, complemented by pre-recorded training videos. These features are designed to foster quick adoption and enhance employee satisfaction.

The true differentiation of Velocity, however, lies in its tangible outcomes:

● Empowering Employees: Velocity offers a unified portal that simplifies the employee experience. This interface provides easy access to common legal answers and streamlines the submission of legal requests.

● Increasing Visibility: The platform enhances transparency by offering employees real-time updates and communication throughout the legal request process.

● Boosting Productivity: Automated and intelligent workflows within Velocity ensure that legal cases are accurately routed to the appropriate practitioner. This system maintains alignment within legal teams and standardizes processes in a dedicated workspace.

Velocity represents a paradigm shift in legal operations, transforming the legal department from a cost center to a value creator on the Now Platform. It exemplifies how legal teams can leverage technology to enhance productivity, improve transparency, and empower employees, ultimately contributing to the broader organizational goals.

For more information on how Velocity by Thirdera can redefine legal service delivery within your organization, visit

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