How Can EV Charging Networks Maintain High Uptime?

Electric vehicles (EVs) have skyrocketed in popularity the past several years, but one key issue that remains is the reliability of charging networks. Charger accessibility is critical, and currently, at least one in five charging attempts fails EV drivers, according to J.D. Power research.

How can EV charging networks improve their uptime, or accessibility, to users?

On today’s episode of EVolve by FLO, host Gabrielle Bejarano speaks with Yann Benoit, Senior Director of Network Deployment and Operations and Abel Zacharie, Senior Product Manager, both of FLO, to discuss why EV charging network uptime is important, what some of the barriers are to improving uptime, and strategies to combat these challenges.

Bejarano, Benoit, and Zacharie also discussed…

  1. Why uptime is important from a business perspective
  2. Challenges facing EV networks in terms of reliability and driver accessibility
  3. Common complaints of EV network downtime and how they can be prevented

Zacharie explained, “Here is the key. When a charger is broken or damaged or whatever, or even bumped into by a car, anything can happen. The key to reliability is the ability to detect that quickly so we can fix it quickly. That’s another challenge, how can we do that? And that could be the charger that detects itself automatically, it could be other things. It’s bigger than the charger itself.”

“Improving reliability is not a one-time job. We could say we have a high uptime and we’re above current standard and our job is done. We don’t stop there. We don’t want to do that because we want the whole industry to get better. We’re thinking about the user and ultimately about the mobility revolution—that’s very important to us—and the climate,” Benoit summarized.

Yann Benoit is Senior Director of Network Deployment and Operations at FLO. He earned a degree in Electrical Engineering Technology from the TECCART Institute of Montréal and a B.A.Sc. in Electrical, Electronics, and Communications Engineering from the School of Higher Technologies. His past roles include National Director, field services, implementation and service assurance and various other management and supervisory roles at Bell.

Abel Zacharie is Senior Product Manager at FLO. He earned a degress in Electrical Engineering from Universite Laval and achieved a certificate in marketing from Schulich School of Business at York University. His past roles include a series of positions at Prevost, including Director of Product Management.

Follow us on social media for the latest updates in B2B!

Image

Latest

AMAG
Customer-Obsessed Innovation: How AMAG Stays in Control to Deliver Real Solutions
April 7, 2025

At AMAG Technology, innovation starts with ownership. Richard Hemming, who leads the in-house Quality Assurance team, emphasizes the company’s unique position: by designing and manufacturing its own hardware, software, and firmware, AMAG maintains full control over development, testing, and delivery. This integrated approach allows teams to respond quickly to market needs while staying focused on…

Read More
Rogue Marketing
RM Q1 2025 Wrap Up
April 7, 2025

Rogue Marketing charged into 2025 with momentum and vision, delivering high-impact results that reflected its bold, client-first philosophy. In Q1, the team brought creative strategies to life, launching campaigns that elevated brand visibility, drove engagement, and set the tone for a powerful year ahead. From refining brand narratives to executing full-scale marketing initiatives, Rogue remained…

Read More
Career education
Preparing Students for the Real World: Why Career Education, Not College, May Be the Answer
April 7, 2025

Amid a nationwide reassessment of the “college-for-all” mindset, data reveals that millions of young adults in the U.S. are neither in school nor working—a staggering signal that our traditional education pathways may not be serving all learners. With rising tuition costs, high dropout rates, and a rapidly evolving job market, education leaders are urgently…

Read More
IWCE 2025
Icom Wraps Up a Strong IWCE 2025 with Real Connections and Real Conversations
April 5, 2025

As the International Wireless Communications Expo (IWCE) 2025 came to a close, the Icom team reflected on another successful year of meaningful connections, shared expertise, and hands-on interaction with industry professionals. Chris Vargas, Inside Sales Representative at Icom, summed up the experience with one word: personal. After months of remote communication and countless email…

Read More