Go Back

less downtime, more flight time

Leading provider of aircraft line maintenance services in the US. 52 locations, 1,500+ technicians. Full MRO portfolio, EASA/FAA approved.

FEAM Aero

Transportation

Navigating The Skies of Customer Service in the MRO Industry

Cam Murphy
November 21, 2023
Aviation
customer service
FEAM Aero
MRO
+more

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in aviation with 17 years of experience. We’ll be uncovering why exceptional customer service is crucial in the aviation and MRO sector and how it’s at the core of FEAM Aero’s success.

Main Discussion Points:

  • The unique challenges of providing top-notch customer service in the fast-paced aviation industry.
  • The role of empathy and understanding in fostering customer satisfaction and loyalty.
  • Strategies and initiatives employed by FEAM Aero to enhance the customer service skills of its workforce.

Guest Bio:

Alyssa Thorne brings over a decade of aviation experience to the table. With a background in sales, she has worked across various sectors of the aviation industry, from OEMs to overhaul shops and MROs. Her diverse experience provides valuable insights into the industry’s evolving landscape.

Recent Episodes

View episode

DisruptED in Advanced Manufacturing: The Bridgestone Story with Will Robbins Pt. 2

As the tire industry experiences and faces rapid change, Bridgestone — a global leader in mobility solutions — is leveraging cutting-edge technology and a deep-rooted culture of innovation to redefine what tires can do. From AI-driven analytics to sustainability initiatives, Bridgestone is at the forefront of an evolving landscape. But what truly sets them apart…

View episode

DisruptED in Advanced Manufacturing: The Bridgestone Story with Will Robbins Pt. 1

The automotive world is seeing some unprecedented change, and the tire industry is no exception. As electric vehicles (EVs) grow in popularity, sustainability is a major concern. With new mobility trends emerging, companies like Bridgestone are at the forefront of innovation. Additionally, with the popularity of vehicles on the road being fitted with Bridgestone or…

Quantum Computing
View episode

Next-Gen Logistics: How Quantum Computing Powers Smoother Shipping and Fewer Delays

Supply chains are more complex than ever, with companies managing vast networks of suppliers, transportation routes, and inventory systems. Traditional computing methods are reaching their limits, struggling to process massive datasets efficiently. But here, quantum computing can come to the rescue: By integrating live data from IoT-enabled traffic monitoring tools and vehicles, quantum systems…

Launch Your Branded Show Today

Engage your audience with original, industry-specific content.

Book a Demo Talk to an Expert