The Emotional Side of Money: Transforming Client Conversations with Financial Therapy
For years, financial advisors have focused on logic, strategy, and data to guide their clients. Yet, as the field of behavioral finance evolves, a key truth has emerged: managing money isn’t just about numbers—it’s deeply emotional. For most people, financial decisions are influenced by emotions — not logic. With this in mind, advisors are beginning to ask themselves: How can we better understand and support the emotional needs of our clients?
That’s where financial therapy comes in. How can advisors navigate the complexities of their clients’ emotional and behavioral barriers to make meaningful progress in financial planning? This episode of Untamed Ethos dives deep into the transformative practice of financial therapy and its role in better client conversations.
Hosted by Dr. Joshua Wilson, this episode features Joy Slabaugh, founder of The Financial Conflict Resolution Institute. With decades of experience spanning financial planning and counseling, Joy shares insights on blending technical expertise with emotional intelligence to foster deeper client connections and more effective financial outcomes.
The two discuss…
- Multiplicity in Decision-Making: Understanding that clients often feel conflicted about money and how recognizing these layers of emotion can unlock better communication.
- The Advisor’s Emotional Toolkit: How self-awareness and curiosity can help advisors manage difficult conversations with clients and create emotionally safe spaces.
- Listening for What’s Not Said: Techniques for identifying unspoken concerns and addressing the hidden barriers to financial success.
Joy Slabaugh, a financial therapist and retired CFP professional, brings over two decades of experience in financial planning and client relationship management. She has worked with 10- and 11-figure accounts, trained hundreds of advisors, and piloted one of the largest digital advice platforms globally. Today, she focuses on helping clients resolve money mindset issues and training advisors to deepen their client relationships for better outcomes.
Article written by MarketScale.
