Videos

Linda Stevenson, CIO of Fisher-Titus, shares why she helped launch the rural health community initiative at CHIME and how it’s creating essential momentum for collaboration. Speaking from VIVE 2025, Linda highlights the unique challenges rural hospitals face—from limited budgets to lean staffing—and the importance of collective action. She emphasizes how vendor education is key: once…

Nayan Patel, CIO of Upson Regional Medical Center, reflects on the unique challenges and opportunities rural hospitals face in today’s healthcare climate. Speaking from VIVE 2025, he highlights how tighter margins and staffing constraints push rural leaders to be incredibly strategic—often favoring cost-saving innovations and maximizing existing vendor capabilities over chasing new tech. Despite resource…

Josh Newman, VP of Clinical Systems at Johns Hopkins, shares how his team is embracing AI to reduce clinician burnout and reshape health IT delivery. At VIVE 2025, he reflects on their successful DAX pilot and the excitement it’s generated among providers—marking a rare IT win that clinicians actually celebrate. Josh discusses the new mindset…

Faith Balaban, Human Experience Manager at Montage Health, shares how her team is leveraging AI and digital health innovation to elevate care and operational efficiency. From piloting ambient documentation tools like DAX to scaling remote patient monitoring, Faith highlights how Montage Health is addressing workforce burnout and improving patient outcomes. She discusses the growing role…

Marcee Chmait, who leads Digital Partnerships at Providence’s Digital Innovation Group, shares how the health system takes an “inside-out” approach to digital innovation—building solutions rooted in real operational challenges, EMR integration, and clinical workflows. In this conversation, Marcee explains how Providence balances in-house development with strategic partnerships, highlighting how Panda Health accelerates vendor discovery and…

In today’s evolving healthcare landscape, collaboration is no longer a luxury—it’s essential. As smaller health organizations face increasing pressure to do more with less, especially in rural communities, the value of smart, strategic partnerships has never been clearer. Working with Panda Health enables lean digital teams to quickly identify, evaluate, and connect with the right…

She didn’t see him—AI could have. On a late hospital shift, an exhausted nurse looked up and locked eyes with someone she never expected to see—a former patient with a history of aggression. He wasn’t supposed to be there. A restraining order was in place. But security had no idea. This isn’t about surveillance—it’s about…

With a decade of service in patient advocacy, Crystal Vagts has made a lasting impact supporting patients in Wisconsin. Her long-standing commitment to ElevatePFS is rooted in more than just the work—it’s about the people. Crystal values the supportive environment ElevatePFS provides, especially the leadership that respects work-life balance and the coworkers who make each…

As a Lead Patient Advocate at ElevatePFS, Pablo Arias brings eight years of dedication to helping both patients and providers. Based in Minnesota, Pablo plays a vital role in guiding patients through the financial assistance process while contributing to the revenue goals of the hospitals he supports. For Pablo, the most rewarding part of the…