Women in Hospitality – Visual Matrix
As the hospitality industry evolves, the pressure to balance personalized service with operational efficiency continues to mount. The rise of AI and automation offers a transformative answer—streamlining backend processes while enhancing the guest experience in real-time. From predictive analytics to intuitive chatbots, smart technologies are helping hospitality teams anticipate needs before they arise, offering a…
Latest
Hospitality
Trends in Hospitality Technology
Discover how Visual Matrix is revolutionizing the hotel industry with its state-of-the-art PMS software. Watch as we unveil our strategic move towards cloud-based solutions and labor optimization. Experience the impact as we divulge our upcoming attribute-based selling features. Don’t forget to like, comment, and subscribe to stay a step ahead in the industry with Visual…
Hospitality
40 Years in Hospitality: Navigating Challenges and Celebrating People
In a world where the hospitality industry is increasingly shaped by technology, analytics, and rapid change, one truth remains timeless: great service and genuine human connection are at the core of a memorable hotel stay. While tech tools have revolutionized everything from bookings to back-end accounting, they can never replace the warmth of a friendly…
Hospitality
From Adversity to Inspiration: Nayana Nancy Patel’s Journey in Transforming Hospitality Through Technology and Compassion
The hospitality industry, long defined by warmth and service, is entering a new era—one driven not only by technological advancement but by a deeper human narrative. As hotels embrace AI-powered automation, smart rooms, and predictive maintenance, the real transformation lies in how these innovations amplify empathy, not replace it. Post-pandemic challenges like labor shortages and…
Hospitality
Transforming Hospitality through Collaboration and Inclusive Leadership
The hospitality industry is undergoing a transformation that reaches far beyond technology upgrades or operational efficiency. It’s a movement rooted in human connection, empathy, and inclusivity—qualities that are too often undervalued in business but are proving to be game-changers. As the sector grapples with persistent labor shortages and the pressures of modernization, forward-thinking leaders are…
Hospitality
An Interview with Sarah Dandashy
In an age where travel has become both more accessible and more personal, the hospitality industry finds itself at a pivotal crossroads—balancing high-tech convenience with heartfelt connection. The rise of digital booking platforms, AI-enhanced guest experiences, and social media-influenced decisions has reshaped how travelers explore the world. Yet, despite these technological advances, the essence of…
Hospitality
Empowering Through Knowledge and Authenticity: Legacy of Leadership in Hospitality
Legacy reflects on Mayuri Patel’s journey from growing up in a pioneering hospitality family to becoming an ambassador for AHOA New Jersey. Emphasizing the importance of being well-versed in all aspects of the industry, she advocates for overcoming gender biases and encourages women to assert their value, negotiate confidently, and stay true to themselves. Her…
Latest
How CG Infinity Brings Cross-Functional Teams Together to Deliver High-Impact Outcomes
CG Infinity’s Salesforce Practice is built around helping organizations move forward together, especially when initiatives span multiple teams with different priorities. The focus is on alignment—bringing the right stakeholders into the conversation early and ensuring decisions are made collaboratively so solutions serve the whole organization, not just one function. That capability is reflected in a…
When Building Beats Buying: A Smarter Approach to Salesforce Decisions at CG Infinity
Salesforce offers a broad ecosystem of tools and integrations, giving organizations flexibility but also introducing constant decisions about when to buy, build, or customize. The strongest strategies apply discipline to those choices, ensuring specific requirements are met without adding unnecessary cost or complexity. That balance is a hallmark of how Mike Reeves, Vice President…
How Thoughtful Experience Design Leads to Better Business Outcomes
Salesforce gives organizations the ability to automate marketing, personalize outreach, and manage leads at scale—but those benefits only materialize when complex capabilities are implemented cohesively. Through its Salesforce Practice, CG Infinity brings together Marketing Cloud capabilities—including Email Studio, Automation Studio, and Journey Builder—alongside dynamic content, Cloud Pages, and third-party lead integrations. By designing these…
One Team, Shared Goals: Inside CG Infinity’s Client Philosophy
Successful Salesforce initiatives rely on alignment as much as technology. When partners stay focused on delivery rather than shared priorities, projects risk meeting technical requirements without achieving real business success. The strongest outcomes come from teams that treat client priorities as the foundation for every decision. That mindset defines how Meagan Diegelman, Principal at…
