Beyond Technology: The Experience Podcast

Welcome to Beyond Technology: The Experience Podcast by Acrelec, where we chat about how we are transforming everyday lives with the help of technology.

Episodes

The Evolution of Self-Checkout Technology

Self-checkout solutions are gaining validation for their mass deployment across retail, QSR and hospitality verticals. As industries change and adapt, so too SCO processes, technology, and offerings. Beyond Technology reached out to Craig Bevan, VP Sales Commercial Director for Acrelec Group, for his perspective on the self-checkout & self-service kiosk landscape. “To the purist, a […]

The Necessity of BOPIS in Today’s Retail Environment

  To survive in today’s challenging retail environment, businesses need to get creative. BOPIS, or buy online pick up in-store, offers are no longer a differentiator in the retail space; they are a necessity. How are retailers making their BOPIS services stand out as more and more in the industry turn to this option to […]

Relationship Building the Nordic & Baltic Way

  No matter the location or region a business is located, a partnership is the cornerstone of success. Markku Nopanen, Managing Director for Acrelec Nordics & Baltics, understands the importance of forging long-lasting relationships. Nopanen provided his unique perspective on partnership in bringing technology solutions to the Nordics and Baltics. One essential mission for Nopanen […]

Next-Gen Timer Making Drive-Thrus More Efficient

  For many, drive-thrus are an essential way to get a meal outside of their home due to the pandemic. Making drive-thrus more efficient is on the mind of many in the QSR industry, and Acrelec is no exception. Andrew Nosal, Innovation Product Manager at Acrelec, brought Beyond Technology’s host, Tyler Kern, up to speed […]

The Role of Table Service for Restaurants During Reopening

The COVID-19 pandemic has been a crisis for restaurants, but, as they begin to reopen, there are some interesting lessons being learned. In places like the United Kingdom, restaurants are only being allowed to open with table service to prevent crowding at a bar or counter for orders as may have occurred in the past. […]

Beyond Technology: Conversational AI and QSR Customer Experiences

  Host Daniel Litwin is joined by guests Peter Seltenright, sales director for Artificial Solutions, and Austin Curry, product manager for Acrelec, to discuss the future of self-ordering kiosks. These self-powered experiences, including potential, conversational voice-powered ordering, are a critical component of powering up customer experiences – according to Tillster, 65% of customers would be […]

Beyond Technology: How Technology is Transforming the Restaurant & Dining Industry

  The wave of technology sweeping the globe is leaving no stone unturned, including in the restaurant and dining industry. In fact, technology has transformed the way we order, dine out and hit the drive-thru. On this episode of Beyond Technology: The Experience Podcast we unpack how new tech can leverage the dining experience or, alternatively, […]

Beyond Technology: Improving the Customer Journey in QSRs

  On this episode of Beyond Technology: The Experience Podcast brought to you by Acrelec, Clément Pévrier, head of digital projects for Udvise, joined Tyler Kern for a discussion focused on Udvise, founded by Acrelec to be the expert agency in digital solutions for the QSR industry. Ordering Kiosk’s were a main focus of the discussion. […]

Beyond Technology: The Benefits of AI in the QSR Industry

  On this episode of Beyond Technology: The Experience Podcast by Acrelec, Vincent Attia, Data Processing Manager for Acrelec, spoke with host Daniel Litwin, The Voice of B2B, about utilizing AI in the QSR (Quick Service Restaurant) industry. Attia began the conversation with a brief explanation of what AI is in the food service industry; […]

Beyond Technology: Integrating Kiosk Hardware in Store Environments

  Integrating kiosks into a store or restaurant environment starts with a meeting of the minds. One of the most important things to understand as early as possible in the process–before implementation–is who the consumer is and what the store wants to achieve both today and tomorrow. While there are a number of initial decisions […]

Beyond Technology: Exploring Jobs and Company Culture at Acrelec

  A great job is about more than just clocking in and out each day. More and more employees are searching for careers with purpose at companies with an international outlook and an eye on the future. At Acrelec a global company offering contemporary brand marketing, they aim to be more than just a great job, […]

Beyond Technology: Using Tech to Improve the Retail Customer Experience

  The ease of online shopping has put a speed bump in the traditional retail experience. But brick-and-mortar stores are putting on their thinking caps, rolling out massive changes that make shopping an exciting, worthwhile experience. The retail industry is capitalizing on today’s experience driven economy, integrating tech and digital trends to drive engagement and […]

Beyond Technology: How AI Is Making Digital Ordering More Personalized Than Ever

  Like other industries affected by the growth of the experience economy, restaurants and QSRs are feeling the pressure to make the customer journey as frictionless as possible. Acrelec’s digital ordering technology solution helps make the customer experience easy, the kitchen more productive, and ultimately the restaurant more profitable. On this episode of Beyond Technology: […]

Customer Curation in the Drive-Thru Market: How to Seamlessly Roll Out Personalized Tech

  Technology has transformed the way we shop and make decisions. With a little bit of data, a transaction can be curated specifically to each customer. Drive-thru transactions are no exception to the trend, and food and beverage giants like McDonalds and Starbucks are investing heavily in customer personalization and decision technology for their drive-thru transactions. […]

Beyond Technology: AI, Now Served at Your Favorite Restaurant

  Over the last decade digital technology has spread into quick serve restaurants, typically in the form of digital menu boards. But only until recently have those stores been able to use digital technology to collect, analyze, and predict customer behavior. On this episode of Beyond Technology: The Experience Podcast by Acrelec, Côme Billerey, head […]