Articles Building Management

Soft Skills, Real Impact: Rethinking What Makes Talent Stand Out with Client Success Executive Ben Brandon

career

Work feels different today. Conversations about AI, hybrid schedules, shifting career paths, and talent shortages aren’t just industry headlines—they’re shaping everyday decisions for workers and employers alike. As people rethink what they want from their careers and companies rethink what they need from their teams, one theme keeps rising to the surface: the skills that…

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Articles Building Management
Heating Up the HVAC Industry: Closing the Gaps in Mentorship, Training, and Trust with Joshua Griffin

A rapidly changing HVAC industry is being shaped by refrigerant shortages, a deepening labor gap, and shifting expectations from homeowners. With refrigerant regulations evolving and long-trusted standards like R410A being phased out, contractors and technicians are navigating not only technical complexity, but also a growing need to rebuild trust and transparency with customers. The…

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Articles Building Management
Great Leaders Share Knowledge, Build Trust, and Empower Future Talent

The conversation around skilled trades is shifting fast. After decades of “college for all” messaging, trade school enrollment is climbing steadily, signaling a renewed respect for hands-on, high-skill careers that literally keep the world running. In commercial HVAC and mechanical service, this change is not just academic — it’s shaping the next generation of leaders…

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Articles Building Management
Building Success from the Ground Up: How GreenTeam Found Its Niche in Commercial Infrastructure

Aging infrastructure and growing urban demands are straining America’s commercial facilities. But specialized service providers like GreenTeam are stepping up to fill these gaps. With over 5.9 million commercial buildings in the U.S., many facing deteriorating plumbing and utility systems, the need for reliable, professional contractors has never been greater. This latest episode explores…

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Articles Building Management
Grit, Growth, and Gaining Ground in a Male-Dominated Field: What It Means to Be a Young Female Tech in HVAC

As America ramps up its focus on rebuilding infrastructure and domestic manufacturing, the skilled trades are finally getting their moment in the spotlight. With a national labor shortage in HVAC and related fields, companies are hungry for the next generation of technicians—and women are stepping into the space like never before. Only 2 percent…

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Articles Building Management
Passing the Torch: Why the Skilled Trades Must Build a Culture That Protects Technician Wisdom

The skilled trades are facing a demographic cliff. The reality is that far fewer people are entering the trades than leaving, creating a widening gap that threatens the stability of critical infrastructure across the U.S. At the same time, younger generations are bringing different expectations around work-life balance, culture, and purpose. As a result, service…

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Articles Building Management
Field Engineer to Industry Leader: Coty Fournier’s 35-Year Journey in Construction

Construction is an industry where experience is currency. For many in the field, career paths become case studies in adaptability, strategic growth, and cross-functional expertise. With the U.S. construction market experiencing both highs and lows, the demand for leaders who understand field realities as well as business strategies remains critical to the industry’s success…

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personal branding
Personal Branding Now Drives B2B Success, Customer Trust, and Competitive Advantage
December 5, 2025

Personal branding has rapidly shifted from a “nice-to-have” to a strategic imperative in B2B marketing, reshaping how companies communicate, differentiate, and build trust. As industries evolve and professionals take on more dynamic, multi-stream careers, visibility and authenticity have become critical assets. Key findings from the Edelman + LinkedIn Thought Leadership Impact Report show that…

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IT
Real-World IT Practices Are Streamlining AV Deployments and Raising the Bar for Consistency
December 4, 2025

For years, the AV industry has discussed the long-anticipated convergence with IT—but that shift is no longer theoretical. With cloud adoption accelerating, hybrid work normalizing, and organizations rebuilding digital infrastructure after years of rapid change, AV systems now sit squarely on the IT backbone. In fact, the majority of newly upgraded conference rooms require network-centric…

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ROI
ROI Case Study
December 3, 2025

Denials are no longer a slow leak in the revenue cycle—they’re a fast-moving, rule-shifting game controlled by payers, and hospitals that don’t model denial patterns in real time end up budgeting around losses they could have prevented. PayerWatch’s four-digit, client-verified ROI in 2024 shows what happens when a hospital stops reacting claim by…

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coverage
Clip 2 – Fighting for Coverage: One Patient’s Story
December 3, 2025

Health insurers love to advertise themselves as guardians of care, but the real story often begins when a patient’s life no longer fits neatly into a spreadsheet. In oncology especially, “coverage” isn’t a bureaucratic checkbox—it’s the fragile bridge between a treatment that finally works and a relapse that can undo years of grit…

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Other Articles Building Management
The Next Era of Workplace Safety Demands Stronger Leadership & Higher Safety Standards
July 22, 2025

Workplace safety is no longer just about meeting regulatory requirements—it’s about fostering a proactive culture of risk management and innovation. With ongoing discussions around the future of OSHA and the rise of AI-driven safety solutions, industries are reevaluating their approach to keeping workers safe. According to the National Safety Council (NSC), workplace fatalities have…

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Women in HVAC: Pioneering Change in a Male-Dominated Industry
June 24, 2025

The HVAC industry is evolving, and with it, the roles within the sector are expanding beyond traditional boundaries. Amid rising tuition costs and strong demand for skilled labor, young people are increasingly choosing trade schools over a traditional college education. With such a shift highlighting the need for a more diverse workforce, the questions…

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A Greener Future in HVAC: Balancing Innovation and Environmental Responsibility with Mike Donahue
June 10, 2025

In an industry grappling with unprecedented changes, from liquid cooling innovations to bridging labor gaps, the HVAC world is evolving rapidly. With sustainability and efficiency becoming central themes, it’s a critical moment for rethinking solutions and workforce development. The stakes are high—data centers alone, for instance, are expected to account for 3-4% of global…

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Balancing Growth and Sustainability in the HVAC Industry: Insights from Sofia Lozoya
January 7, 2025

In the latest episode of Straight Outta Crumpton, the spotlight shines on overcoming adversity, breaking into new industries, and leading with innovation. With industries like HVAC traditionally slow to adopt change, the conversation focuses on the unique challenges and opportunities presented by integrating new technologies. A growing demand for energy conservation solutions makes the…

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Empowering the Next Generation Through Trade Education: Building Confidence, Career Paths, and Bright Futures
January 6, 2025

The U.S. is facing a critical shortage of skilled tradespeople, a challenge exacerbated by limited early exposure to the trades in schools. With projections showing a steady decline in the availability of qualified workers to support infrastructure and construction, programs like those led by Evin Jarrett are stepping in to bridge the gap. His…

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How Relationship-Building was Vital to an Account Manager’s Journey from Technician
December 17, 2024

The HVAC industry has seen a number of changes in recent years. Many of those changes are due to technology and community increasingly intersecting, and professionals are finding that success lies not just in technical expertise but in the strength of relationship-building. Since automation and mechanical systems become even more complex, the need for…

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Sustainability and Innovation in the Data Center Industry: Insights from Rob Ussher
November 26, 2024

The data center industry has undergone significant transformation in recent years, spurred by the challenges of COVID-19 and an intensified focus on sustainable practices. These shifts have prompted innovations in energy efficiency and new strategies in business operations, reshaping how data centers address both technological demands and environmental responsibilities. In this episode of Straight…

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Digital Marketing for the HVAC industry: Why Online Presence is the Key to Business Growth
October 1, 2024

For HVAC businesses, mastering online visibility and reputation management has become a critical factor in achieving success. With the internet increasingly becoming the first stop for customers seeking services, the practice of digital marketing for the HVAC industry has been gaining traction. Chris Lollini, founder and CEO of Reputation Igniter, specializes in helping businesses…

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Navigating Success and Change in the HVAC Industry: Insights from Andy Graham
August 13, 2024

The HVAC industry is facing a pivotal moment, where the balance between maintaining strong relationships and adapting to new technologies determines the success of companies. With rapid advancements and shifting business dynamics, those who excel are the ones who have mastered the art of connecting deeply with clients and team members alike. But how…

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